Customer Service Assistant

Servco Pacific; Honolulu (HI); On-site; USD 24,000 - 30,000; Full time

Job summary

Servco Toyota Honolulu is seeking a Customer Service Assistant to support the service department by coordinating the loaner car program, radio returns, and Krex claims processing. You will assist Service Consultants with opening repair orders and active deliveries as needed.

The role requires a high school diploma or equivalent and at least six months of general clerical or customer service experience. Proficiency in Word/Excel and DMS/DealerTrack experience are preferred; strong communication

Qualifications

• High school graduate or equivalent.
• Minimum six months of general clerical or customer service work experience.
• Auto dealership service department experience preferred.
• Proficient with Microsoft Word and Excel.
• Dealership management system experience and/or DealerTrack experience preferred.
• Accurate typing.
• Strong communication and customer relations skills.
• Must be detail oriented, able to multi-task and be a team player.

Responsibilities

• Confirm customer appointments and service needs.
• Prepare loaner agreement and ensure customer has valid driver's license and insurance documents.
• Track loaner vehicle mileage and perform vehicle walk around with customer.
• Ensure loaner vehicles are cleaned and fuelled. Maintain vehicle fuel log.
• Document loaner vehicle damages and follow-up with customer or insurance company for payment of damages.
• Prepare daily loaner vehicle report.
• Submit radios claims on a timely basis.
• Pack and ship returned radios to vendor; order replacement radios and arrange for radio installation appointment when new radio arrives.
• Prepare and submit Krex claims and monitor status of payment.
• Receive and resolve customer complaints and/or route to appropriate individual or service manager for resolution.
• Assist Service Consultants with opening report orders and actively delivery as needed.
• Provide clerical support to the service management team.

Skills

Customer service

Communication

Multitasking

Teamwork

Typing

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

DMS/DealerTrack

Job description

The Customer Service Assistant at Servco Toyota Honolulu plays a key role in coordinating the loaner car program, radio returns, and Krex claims processing for the service department. This position will also assist Service Consultants with opening repair orders and active deliveries as needed.

Responsibilities

• Confirm customer appointments and service needs
• Prepare loaner agreement and ensure customer has valid driver's license and insurance documents
• Track loaner vehicle mileage and perform vehicle walk around with customer
• Ensure loaner vehicles are cleaned and fuelled. Maintain vehicle fuel log
• Document loaner vehicle damages and follow-up with customer or insurance company for payment of damages
• Prepare daily loaner vehicle report
• Submit radios claims on a timely basis
• Pack and ship returned radios to vendorOrder replacement radios and arrange for radio installation appointment when new radio arrives
• Prepare and submit Krex claims and monitor status of payment
• Receive and resolve customer complaints and/or route to appropriate individual or service manager for resolution
• Assist Service Consultants with opening report orders and actively delivery as needed
• Provide clerical support to the service management team

Requirements

• High school graduate or equivalent
• Minimum six months of general clerical or customer service work experience
• Auto dealership service department experience preferred
• Proficient with Microsoft Word and Excel
• Dealership management system experience and/or DealerTrack experience preferred
• Accurate typing
• Strong communication and customer relations skills
• Must be detail oriented, able to multi-task and be a team player
• Work Schedule: Monday - Friday, 7:00am - 3:30pm

At Servco, we're committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Equal Opportunity Employer and Drug-Free Workplace

Pay Range: $17.41 - $21.73 per hour