Automotive Service Concierge & Loaner Program Coordinator

Servco Pacific Inc.; Honolulu (HI); Vor Ort; USD 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

Equal Opportunity Employer

Zusammenfassung

Servco Toyota Honolulu is seeking a Customer Service Assistant to support the service department by coordinating the loaner car program, radio returns, and Krex claims processing. You will also assist Service Consultants with opening repair orders and active deliveries as needed.

This role requires a high school diploma, at least six months of clerical or customer service experience, and proficiency with Microsoft Word and Excel.

Qualifikationen

• High school diploma or equivalent.
• At least six months of general clerical or customer service experience.
• Auto dealership service department experience preferred.
• Proficient with Word and Excel.
• Dealership management system experience preferred.
• Accurate typing and strong communication.
• Detail oriented and able to multitask.

Aufgaben

• Confirm customer appointments and service needs.
• Prepare loaner agreement and ensure license/insurance documents.
• Track loaner vehicle mileage and perform walk arounds.
• Ensure loaner vehicles are cleaned and fuelled.
• Document loaner vehicle damages and coordinate with insurer.
• Prepare daily loaner vehicle report.
• Submit radios claims on a timely basis.
• Pack and ship returned radios to vendor.
• Order replacement radios and arrange installation when new radio arrives.
• Prepare and submit Krex claims and monitor payment status.
• Receive and resolve customer complaints and route as needed.
• Provide clerical support to service management team.

Kenntnisse

Customer service

Communication skills

Attention to detail

Team player

Multitasking

Ausbildung

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

DealerTrack

Jobbeschreibung

Servco Toyota Honolulu is seeking a Customer Service Assistant to support the service department by coordinating the loaner car program, radio returns, and Krex claims processing. You will also assist Service Consultants with opening repair orders and active deliveries as needed.

This role requires a high school diploma, at least six months of clerical or customer service experience, and proficiency with Microsoft Word and Excel.