Customer Service Assistant

Servco Pacific Inc.; Honolulu (HI); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Servco Toyota Honolulu is seeking a Customer Service Assistant to support the service department by coordinating the loaner car program, radio returns, and Krex claims processing. You will also assist Service Consultants with opening repair orders and active deliveries as needed.

This role requires a high school diploma, at least six months of clerical or customer service experience, and proficiency with Microsoft Word and Excel.

Qualifications

• High school diploma or equivalent.
• At least six months of general clerical or customer service experience.
• Auto dealership service department experience preferred.
• Proficient with Word and Excel.
• Dealership management system experience preferred.
• Accurate typing and strong communication.
• Detail oriented and able to multitask.

Responsibilities

• Confirm customer appointments and service needs.
• Prepare loaner agreement and ensure license/insurance documents.
• Track loaner vehicle mileage and perform walk arounds.
• Ensure loaner vehicles are cleaned and fuelled.
• Document loaner vehicle damages and coordinate with insurer.
• Prepare daily loaner vehicle report.
• Submit radios claims on a timely basis.
• Pack and ship returned radios to vendor.
• Order replacement radios and arrange installation when new radio arrives.
• Prepare and submit Krex claims and monitor payment status.
• Receive and resolve customer complaints and route as needed.
• Provide clerical support to service management team.

Skills

Customer service

Communication skills

Attention to detail

Team player

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

DealerTrack

Job description

The Customer Service Assistant at Servco Toyota Honolulu plays a key role in coordinating the loaner car program, radio returns, and Krex claims processing for the service department. This position will also assist Service Consultants with opening repair orders and active deliveries as needed.

Responsibilities

• Confirm customer appointments and service needs
• Prepare loaner agreement and ensure customer has valid driver’s license and insurance documents
• Track loaner vehicle mileage and perform vehicle walk around with customer
• Ensure loaner vehicles are cleaned and fuelled.
• Maintain vehicle fuel log
• Document loaner vehicle damages and follow-up with customer or insurance company for payment of damages
• Prepare daily loaner vehicle report
• Submit radios claims on a timely basis
• Pack and ship returned radios to vendor
• Order replacement radios and arrange for radio installation appointment when new radio arrives
• Prepare and submit Krex claims and monitor status of payment
• Receive and resolve customer complaints and/or route to appropriate individual or service manager for resolution
• Assist Service Consultants with opening report orders and actively delivery as needed
• Provide clerical support to the service management team

Requirements

• High school graduate or equivalent
• Minimum six months of general clerical or customer service work experience
• Auto dealership service department experience preferred
• Proficient with Microsoft Word and Excel
• Dealership management system experience and/or DealerTrack experience preferred
• Accurate typing
• Strong communication and customer relations skills
• Must be detail oriented, able to multi-task and be a team player

Work Schedule

Monday - Friday, 7:00am - 3:30pm

At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Equal Opportunity Employer and Drug-Free Workplace Pay Range: $17.41 - $21.73 per hour At Servco, service is at the heart of what we do. While our daily commitment to service focuses on our customers and community, it really starts with serving and taking care of our team members. Helping create Life:Moments that matter to you, whether at home or at work, is our secret to being recognized as one of Hawaii’s Best Places to Work for 17 years!