Customer Service Assistant

Surib; Dayton (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Training and guidance

Supportive team culture

Opportunities for advancement

Competitive compensation

Skill development

Job summary

Surib is seeking a friendly Customer Service Assistant to support daily customer interactions and help create a welcoming service experience.

The role focuses on answering questions, guiding customers to suitable options, and collaborating with a team to resolve routine concerns. This entry-level opportunity offers training, a supportive environment, and opportunities to develop communication and problem-solving skills.

Qualifications

• Friendly personality and a genuine interest in helping others.
• Strong communication and interpersonal skills.
• Dependable, organized, and attentive to detail.
• Ability to work well with others in a fast-paced environment.
• Willingness to learn and accept feedback.
• Previous customer service or retail experience is beneficial but not required.

Responsibilities

• Welcome customers and assist them with general questions about products and services.
• Provide clear information and help customers identify options that meet their needs.
• Support the team in maintaining a friendly, organized, and customer-focused environment.
• Listen to customer feedback and help address routine concerns professionally.
• Assist with day-to-day service activities and follow established procedures.
• Work collaboratively with colleagues to ensure customers receive consistent assistance.
• Participate in training to strengthen product knowledge and customer service abilities.

Skills

Friendly personality

Communication skills

Interpersonal skills

Dependable

Organized

Attention to detail

Teamwork

Willingness to learn

Customer service experience

Job description

About the Role

We are seeking a helpful, approachable, and dependable Customer Service Assistant to support daily customer interactions and contribute to a welcoming service experience. The ideal candidate enjoys assisting people, answering questions, and working alongside a team to find practical solutions. This entry-level opportunity offers the chance to build valuable professional skills in a supportive environment.

Responsibilities

• Welcome customers and assist them with general questions about products and services.
• Provide clear information and help customers identify options that meet their needs.
• Support the team in maintaining a friendly, organized, and customer-focused environment.
• Listen to customer feedback and help address routine concerns professionally.
• Assist with day-to-day service activities and follow established procedures.
• Work collaboratively with colleagues to ensure customers receive consistent assistance.
• Participate in training to strengthen product knowledge and customer service abilities.

Qualifications

• Friendly personality and a genuine interest in helping others.
• Strong communication and interpersonal skills.
• Dependable, organized, and attentive to detail.
• Ability to work well with others in a fast-paced environment.
• Willingness to learn and accept feedback.
• Previous customer service or retail experience is beneficial but not required.

What We Offer

• Training and guidance to help you build confidence in the role.
• A supportive team culture that encourages learning.
• Opportunities to strengthen customer service and problem-solving skills.
• Potential for professional development and additional responsibilities.
• Compensation based on the position and experience.