Customer Service Assistant

Investors Title Insurance Company; College Station (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

University Title Company in College Station, TX is looking for a Customer Service Assistant. In this in-office full-time role, you'll support the title process by helping customers and ensuring efficient transactions. Your duties will include processing contracts, maintaining documentation, and providing exceptional service.

The ideal candidate will have strong organizational skills and a customer-focused mindset. Join our collaborative team and contribute to our core values of respect and service excellence in the community.

Qualifications

• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional, dependable, and adaptable.

Responsibilities

• Receive and process new contracts and orders.
• Maintain accurate file documentation.
• Assist customers and provide exceptional customer service.

Skills

Strong customer service skills

Attention to detail

Proficiency with Microsoft Office

Problem-solving skills

Job description

College Station, Texas Full-Time Jun 12, 2026

Customer Service Assistant – University Title Company, College Station, TX (in-office)

University Title Company is seeking a Customer Service Assistant to join our team. In this fast‑paced, customer‑focused role, you will serve as a key part of the title process by supporting order intake, maintaining accurate files, assisting customers, and helping ensure transactions move smoothly from the start. This is an excellent opportunity for someone who enjoys organization, teamwork, and providing exceptional service in a collaborative environment.

Why You'll Love This Role

• Play an important role in keeping title transactions organized and moving forward efficiently
• Interact with customers and team members throughout the transaction process
• Gain exposure to multiple aspects of title operations and customer service

What You'll Do

• Receive and process new contracts and orders
• Review incoming orders and obtain any missing information needed to open files
• Enter orders into Qualia and maintain accurate file documentation
• Obtain tax information and order tax certificates
• Receive, deposit, and process earnest money transactions
• Assist customers and provide exceptional customer service
• Coordinate title work for out‑of‑county orders
• Support the team with additional administrative and operational tasks as needed

What We're Looking For

• Strong customer service and communication skills
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast‑paced environment
• Proficiency with Microsoft Office applications and general computer systems
• Comfortable learning new software and technology platformsProfessional, dependable, and adaptable with changing priorities
• Strong problem‑solving skills and ability to work independently and as part of a team

University Title’s Core Values

• We treat all individuals with respect and dignity.
• We strive to be an employer of choice in our markets.
• We are responsible to the communities we work in to be an excellent corporate citizen.

The Company is an equal‑opportunity employer. As such, the Company offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status and other protected class characteristics.