Customer Service Assistant

Surib; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Training in customer service

Product knowledge training

Team environment

Professional development

Competitive compensation

Job summary

Surib is seeking a friendly Customer Service Assistant to help customers explore products, answer questions, and create positive, personalized experiences in-store. You will engage with diverse customers, listen to needs, and recommend suitable options while building relationships.

Training, development, and opportunities to advance are provided as part of a welcoming team. Compensation is based on position and experience, with a focus on delivering outstanding service and sales support.

Qualifications

• Excellent communication and active listening skills.
• Friendly, approachable and helpful demeanor.
• Customer-oriented mindset with strong problem-solving abilities.

Responsibilities

• Welcome and engage customers through face-to-face interactions.
• Provide information about products, services and promotions.
• Listen to customer needs and recommend appropriate options.
• Explain product features and benefits in clear conversations.
• Answer questions and assist with requests.
• Build positive relationships and encourage customer engagement.
• Identify potential sales opportunities and contribute to team goals.
• Collaborate with colleagues to maintain excellent customer service standards.

Skills

Strong communication

Active listening

Friendly personality

Customer-oriented mindset

Problem-solving abilities

Eagerness to learn

Job description

About the Role

We are looking for a friendly and customer-focused Customer Service Assistant to help customers explore available products and services while creating positive, personalized experiences. This position involves direct customer interaction, answering questions, providing recommendations, and identifying opportunities to introduce suitable offerings. It is an excellent opportunity for someone who enjoys helping people and developing valuable service and sales skills.

Responsibilities

• Welcome and engage customers through friendly, face-to-face interactions.
• Provide information about products, services, and promotional offerings.
• Listen to customer needs and recommend appropriate options.
• Explain product features and benefits through clear conversations.
• Answer questions and assist customers with their requests.
• Build positive relationships and encourage customer engagement.
• Identify potential sales opportunities and contribute to team goals.
• Collaborate with colleagues to maintain excellent customer service standards.

Qualifications

• Strong communication and active listening skills.
• Friendly, approachable, and helpful personality.
• Customer-oriented mindset and problem-solving abilities.
• Comfortable interacting with different types of people.
• Positive attitude and eagerness to learn.
• Previous customer service or sales experience is an advantage but not required.

What We Offer

• Training in customer service and product knowledge.
• Opportunities to develop communication and sales abilities.
• A welcoming and collaborative team environment.
• Professional development and advancement opportunities.
• Compensation based on the position and experience.