Customer Service Assistant

Cellconnector; Columbus (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Initial training

Career growth

Team environment

Professional development

Job summary

Cellconnector is seeking a friendly, proactive Customer Service Assistant to help deliver excellent customer experiences and support promotional activities. This role focuses on face-to-face interaction, understanding customer needs, and guiding them toward products and services that best fit.

Training and ongoing guidance are provided. You will welcome customers, explain features, discuss promotions, build relationships, and contribute to sales goals in a collaborative team environment.

Qualifications

• Strong communication and interpersonal skills.
• Friendly, confident, and approachable personality.
• Excellent listening and problem-solving abilities.
• Previous customer service or sales experience is an advantage but not required.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Engage directly with customers to understand their needs and preferences.
• Introduce products, services, and current promotional offers.
• Explain product features and benefits in an engaging and informative way.
• Recommend suitable options based on customer interests.
• Answer questions and address customer concerns effectively.
• Build positive relationships and encourage customer loyalty.
• Identify sales opportunities and help guide customers through purchasing decisions.
• Participate in promotional campaigns and customer engagement activities.
• Collaborate with team members to achieve customer service and sales goals.

Skills

Communication skills

Interpersonal skills

Face-to-face interaction

Listening

Problem-solving

Positive attitude

Sales experience

Job description

About Us

Cellconnector helps brands create responsive, thoughtful customer experiences across the moments that matter most.

About the Role

We are looking for a friendly, proactive, and customer-oriented Customer Service Assistant to help deliver excellent customer experiences and support promotional activities. This position is ideal for someone who enjoys face-to-face interaction, building relationships, and helping customers find products and services that suit their needs. Training and ongoing guidance are provided.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Engage directly with customers to understand their needs and preferences.
• Introduce products, services, and current promotional offers.
• Explain product features and benefits in an engaging and informative way.
• Recommend suitable options based on customer interests.
• Answer questions and address customer concerns effectively.
• Build positive relationships and encourage customer loyalty.
• Identify sales opportunities and help guide customers through purchasing decisions.
• Participate in promotional campaigns and customer engagement activities.
• Collaborate with team members to achieve customer service and sales goals.

Qualifications

• Strong communication and interpersonal skills.
• Friendly, confident, and approachable personality.
• Comfortable interacting with customers face-to-face.
• Good listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Previous customer service or sales experience is an advantage but not required.

What We Offer

• Initial training and continued support.
• Opportunities to develop communication, customer service, and sales skills.
• A positive and collaborative team environment.
• Professional development and career growth opportunities.
• Compensation based on the position and experience.