Customer Service Apprentice - East London (Training & Mentorship)

Placements24; Windsor Park (TN); On-site; USD 4,000 - 5,400; Full time

Benefits offered by this job

Comprehensive training

Mentorship from experienced staff

On-site training opportunities

Career development within customer服务

Supportive team environment

Job summary

WhatJobs Direct in East London, Eastern Cape is seeking enthusiastic Trainee Customer Service Representatives for a comprehensive apprenticeship. The role emphasizes patient communication, problem-solving, and building lasting customer relationships, with training on product knowledge and service protocols.

You will join a supportive team, develop CRM skills, and contribute to high-quality customer experiences while growing within the customer service department.

Qualifications

• Must have Grade 12 or equivalent qualification.
• Excellent verbal and written English.
• Customer-centric with strong interpersonal skills.
• Willing to learn and adapt to new procedures.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Assist customers with troubleshooting and resolving issues or complaints.
• Maintain detailed records of customer interactions and transactions.
• Identify customer needs and suggest appropriate solutions or services.
• Escalate complex issues to the appropriate departments when necessary.
• Adhere to company policies and customer service standards.
• Participate in training sessions to enhance product knowledge and service skills.
• Contribute to team efforts and assist colleagues when needed.
• Provide feedback to management on customer trends and service improvements.

Skills

Communication skills

CRM familiarity

Multitasking

Teamwork

Patient & empathetic

Education

Grade 12 certificate

Tools

CRM software

Job description

WhatJobs Direct in East London, Eastern Cape is seeking enthusiastic Trainee Customer Service Representatives for a comprehensive apprenticeship. The role emphasizes patient communication, problem-solving, and building lasting customer relationships, with training on product knowledge and service protocols.

You will join a supportive team, develop CRM skills, and contribute to high-quality customer experiences while growing within the customer service department.