Customer Service & Appointment Specialist

Albany Chrysler Dodge Jeep Ram; Tuscaloosa (AL); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan + Match

Paid time off

Job summary

Tuscaloosa Ford is seeking a Customer Service / Call Center Representative in Tuscaloosa, Alabama. This role focuses on delivering excellent customer service for service customers by handling inbound calls and scheduling appointments.

The position emphasizes teamwork, responsiveness, and using company templates and a tracking system to keep customers informed. A valid driver's license and strong computer skills are required, with benefits included upon full-time employment.

Qualifications

• Answer inbound calls from our service customers and set appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Follow up with customers as needed to reset missed appointments.
• Participate in team and process training sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize our computer tracking system daily.

Responsibilities

• Answer inbound calls from our service customers and Set Appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Follow up with customers as needed to reset any missed appointments.
• Participate in team and process training sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize our computer tracking system daily.

Skills

Customer service

Communication

Computer skills

Driver's license

Job description

Tuscaloosa Ford is seeking a Customer Service / Call Center Representative in Tuscaloosa, Alabama. This role focuses on delivering excellent customer service for service customers by handling inbound calls and scheduling appointments.

The position emphasizes teamwork, responsiveness, and using company templates and a tracking system to keep customers informed. A valid driver's license and strong computer skills are required, with benefits included upon full-time employment.