Automotive Service Advisor

Townsend Ford, Inc; Tuscaloosa (AL); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K Match

Paid Time Off

Career Growth

Paid Training

Employee Vehicle Purchase

Relocation Assistance

Tech-Ready Shop

Tenure Bonuses

Education Reimbursement

Job summary

Townsend Ford, Inc. in Tuscaloosa, AL is seeking experienced Automotive Service Advisors/Service Writers to join our award-winning shop. The role focuses on greeting customers, creating work orders, coordinating with technicians, and providing accurate estimates while finalizing invoices.

We offer industry-leading pay, bonuses, and a state-of-the-art facility. Candidates should deliver superior customer service, possess strong time management, and be flexible to work Saturdays.

Qualifications

• Excellent customer service and time management skills.
• Strong attention to detail.
• Strong interpersonal skills with ability to build a team and work as a team.
• Ability to work Saturdays when required.

Responsibilities

• Greeting and communicating with customers on all aspects of repair, such as creating work orders, arranging bookings and communicating them to the technicians, and providing estimates to the consumer and finalizing invoices.
• Performing other store duties and functions as directed by management.

Skills

Customer service

Time management

Interpersonal skills

Team building

Weekend availability

Job description

Attention Automotive Service Advisors! Tuscaloosa Ford is Hiring Experienced Service Advisors/ Service Writers!

How about:

• Industry Leading Pay
• Award Winning Shops
• State of the Art Facilities
• Bonuses, Incentives and more!

Our Benefits Package Includes:

• Medical, Dental & Vision Insurance
• Life Insurance Plans
• Short and Long Term Disability Insurance
• 401K Plan + Match
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Discounts on products and services
• Relocation assistance available for qualified candidates
• Shop equipped with the newest technology and equipment
• Career advancement opportunities, promote from within
• Training expenses paid to further your career
• Continued education, manufacturer hands on and web based training
• Bonuses for tenured employment

Responsibilities Include:

• Greeting and communicating with customers on all aspects of repair, such as creating work orders, arranging bookings and communicating them to the technicians, and providing estimates to the consumer and finalizing invoices.
• Performing other store duties and functions as directed by management.

You must hold the following credentials / experience:

• Reliable, motivated and driven to deliver quality workmanship and a superior customer experience.
• Continuously looking to learn and use new skills.
• Value a strong team-based workplace.
• Flexible, patient and calm when working in a fast paced environment
• Focused on meeting goals and targets.
• Ford Experience is Great but not required.

To succeed in this job, the following experiences and skills are required:

• Excellent customer service and time management skills.
• Ability to work Saturdays when required.
• Strong attention to detail.
• Strong interpersonal skills with ability to build a team and work as a team.
• Previous experience in the automotive trade or a passion for Parts and Mechanical knowledge would be an asset.
• Ability to work well under pressure in a fast paced, ever changing high-volume environment.

We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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