Inbound Support Specialist: Call Center & Appointments

Tuscaloosa Ford; Tuscaloosa (AL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Plan + Match

Paid Time Off

Paid Training

Employee Vehicle Purchase Plans

Discounts on Products and Services

Job summary

Tuscaloosa Ford is hiring a Customer Service / Call Center Representative to join their team. This full-time position offers excellent benefits and a fun working environment without cold sales calls.

Responsibilities include answering incoming customer calls, responding to inquiries, and maintaining a positive relationship with fellow teammates. Ideal candidates will have strong computer skills and a valid driver’s license.

Qualifications

• Previous customer service experience is a plus.
• Excellent computer skills are a must.
• Valid Driver’s License required.

Responsibilities

• Answer inbound calls from service customers and set appointments.
• Respond quickly to inquiries using email, scripts, and templates.
• Follow up with customers to reset any missed appointments.
• Utilize the computer tracking system daily.

Skills

Customer Service

Computer Skills

Team Collaboration

Job description

Tuscaloosa Ford is hiring a Customer Service / Call Center Representative to join their team. This full-time position offers excellent benefits and a fun working environment without cold sales calls.

Responsibilities include answering incoming customer calls, responding to inquiries, and maintaining a positive relationship with fellow teammates. Ideal candidates will have strong computer skills and a valid driver’s license.