Customer Operator

CarMax Business Services; Ontario (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday time

Holiday Premium Pay

Job summary

CarMax Ontario is seeking a Customer Operator to deliver exceptional customer service for the Service Department. You will handle in-person and phone inquiries, schedule appointments, and ensure accurate record-keeping. The role supports Service Consultants and Customer Advisors in a fast-paced environment.

Responsibilities include processing repair orders, following EH&S guidelines, and maintaining high customer satisfaction scores. Training provided; evenings/weekends may be required.

Qualifications

• Best-in-class customer service mindset
• Strong communication and empathy during calls
• Ability to follow standardized service processes

Responsibilities

• Answer incoming service calls promptly with a friendly tone.
• Assist Service Consultants and Customer Advisors to share accurate information.
• Schedule service appointments and route calls with clear guidance.
• Perform reminder calls for upcoming appointments and parts arrivals.
• Audit sublet invoices and monitor loaner logs for compliance with guidelines.

Skills

Customer service

Interpersonal skills

Active listening

Telephone etiquette

Multi-tasking

Team collaboration

Tools

Spreadsheet software

Service systems

Job description

7120 - Ontario - 4100 Inland Empire Blvd, Ontario, California, 91764CarMax, the way your career should be!Position OverviewAs a Customer Operator at CarMax, you will play a vital role in delivering exceptional customer service and ensuring a seamless experience for every guest. You’ll support our Service Department by assisting customers both in person and over the phone—before, during, and after the service or repair process. This position is ideal for individuals who thrive in a fast-paced, customer-focused environment and want to be part of a team that values integrity, innovation, and putting people first.Why CarMax?At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.Role ResponsibilitiesAnswer incoming service calls promptly and professionally, using a friendly tone and empathy throughout the interaction.Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.Schedule service appointments and route calls while providing clear and helpful responses to customer inquiries.Perform reminder calls for upcoming appointments and follow up when special-order parts arrive.Contact customers with repair requests to efficiently schedule appointments and maintain accurate records and documentation, including filing repair orders daily.Audit sublet invoices and monitor loaner logs to ensure compliance with CarMax guidelines and audit requirements.Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.Required QualificationsStrong interpersonal and communication skills with proven ability to deliver outstanding customer service.Exceptional telephone etiquette and active listening skills to build trust and rapport with customers.Ability to execute standardized service processes and maintain high customer satisfaction scores.Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.Ability to collaborate across departments and perform multiple tasks in a high-energy, fast-paced environment.Flexible availability, including nights, weekends, holidays, and extended shifts.About CarMaxAt CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For and are committed to helping our communities thrive.As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.The hourly rate for this position is:$21.74 - $21.74Benefits:Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.Associates that are considered full-time hourly or commission/incentive eligible:To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.For more details about benefits, please visit our CarMax Benefits website.Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.