Customer Service & Appointment Coordinator

TC Hafford Basement Systems; Wells, Northern (ME, KY); Hybrid; USD 31,000 - 42,000; Full time

Job summary

TC Hafford Basement Systems in Wells, Maine seeks a Customer Service Representative who is friendly, organized, and customer-focused. You will handle phone inquiries, schedule and confirm appointments, follow up on concerns, and ensure accuracy of customer records to deliver remarkable service.

You will collaborate with other teams to maintain smooth job flow and appointment coordination, while delivering attentive support to customers who value quality service.

Qualifications

• Friendly, positive, and customer-focused attitude.
• Excellent verbal communication skills.
• Strong organizational and follow-through skills.
• Comfortable using a computer and learning new software.
• Accurate data entry and attention to detail.
• Ability to multitask and work well with others.
• Customer service experience preferred.
• High school diploma/GED preferred.

Responsibilities

• Provide friendly, professional customer service by phone.
• Schedule and confirm customer appointments.
• Follow up with customers and help resolve questions or concerns.
• Maintain accurate customer information, paperwork, and data entry.
• Communicate with our teams to help keep jobs and appointments running smoothly.
• Handle multiple tasks while staying organized and detail-oriented.
• Work as part of a team to create a positive customer experience.

Skills

Verbal communication

Organization

Data entry

Multitasking

Teamwork

Customer service experience

Education

High school diploma/GED

Tools

CRM software

Data entry systems

Job description

TC Hafford Basement Systems in Wells, Maine seeks a Customer Service Representative who is friendly, organized, and customer-focused. You will handle phone inquiries, schedule and confirm appointments, follow up on concerns, and ensure accuracy of customer records to deliver remarkable service.

You will collaborate with other teams to maintain smooth job flow and appointment coordination, while delivering attentive support to customers who value quality service.