Customer Service & Scheduling Coordinator

Contractor Nation; Wells (ME); On-site; USD 32,000 - 45,000; Full time

Job summary

TC Hafford Basement Systems in Wells, Maine is seeking a friendly and organized Customer Service Representative to join our team. You’ll handle phone inquiries, schedule and confirm appointments, and ensure a remarkable customer experience.

Ideal candidates are client-focused, have strong verbal communication, data-entry accuracy, and the ability to multitask in a fast-paced environment. Equal opportunity employer.

Qualifications

• Friendly, positive, and customer-focused attitude.
• Excellent verbal communication skills.
• Strong organizational and follow-through skills.
• Comfortable using a computer and learning new software.
• Accurate data entry and attention to detail.
• Ability to multitask and work well with others.
• Customer service experience preferred.
• High school diploma/GED preferred.

Responsibilities

• Provide friendly, professional customer service by phone
• Schedule and confirm customer appointments
• Follow up with customers and help resolve questions or concerns
• Maintain accurate customer information, paperwork, and data entry
• Communicate with our teams to help keep jobs and appointments running smoothly
• Handle multiple tasks while staying organized and detail-oriented
• Work as part of a team to create a positive customer experience

Skills

Customer service

Verbal communication

Organizational skills

Multitasking

Data entry

Education

High school diploma/GED

Job description

TC Hafford Basement Systems in Wells, Maine is seeking a friendly and organized Customer Service Representative to join our team. You’ll handle phone inquiries, schedule and confirm appointments, and ensure a remarkable customer experience.

Ideal candidates are client-focused, have strong verbal communication, data-entry accuracy, and the ability to multitask in a fast-paced environment. Equal opportunity employer.