Customer Service and Ticket Window

Catamount Ski; South Egremont (MA); On-site; USD 19,000 - 25,000; Full time

Job summary

Catamount Ski in Massachusetts is seeking friendly customer service staff to handle cashiers and guest interactions. As a cashier, you will tender purchases at registers, provide change, and help guests with questions about prices and promotions.

Training is provided for all tasks. You must work flexible hours including weekends and holidays, communicate well, be cheerful and patient with guests of all ages, and maintain a neat appearance.

Qualifications

• Must be able to communicate well and follow instructions.
• Be cheerful, patient, alert, and courteous at all times with people of all ages.
• Must be able to work as part of a team.
• Able to speak, read, and write fluently in English.
• Ability to count out change.
• Ability to work harmoniously with a variety of people including the public.

Responsibilities

• Explain prices and promotions.
• General knowledge of Mountain required to assist guests with inquiries.
• Sell lift and activity tickets.
• Answer telephone.
• Must be able to work quickly and accurately.
• Assure payment is made for every item.
• Help with closing procedures.
• Maintain a friendly, team spirit with a focus on guest service.
• Do other work activities based on what is needed by your manager.

Skills

Customer service

Cash handling

Communication

Teamwork

English fluency

Counting change

Tools

Basic computer skills

Job description

Job Summary

Great guest relations are vital to Catamount. Catamount customer service & cashiers are usually the first team members that guests come in contact with and therefore, they must make a good initial impression. A cashier must accurately tender purchases at cash registers, provide change and maintain a balanced drawer in a friendly manner. Catamount customer service staff are answering phones, helping guests and running registers. Training occurs for all the below tasks.

Essential Duties/Responsibilities

• Explain prices and promotions.
• General knowledge of Mountain required to assist guests with inquiries.
• Sell lift and activity tickets.
• Answer telephone.
• Must be able to work quickly and accurately.
• Assure payment is made for every item.
• Help with closing procedures.
• Maintain a friendly, team spirit with a focus on guest service.
• Do other work activities based on what is needed by your manager.

Qualifications & Experience

• Must be able to work flexible hours/days of the week including weekends and holidays.
• Must be able to communicate well and follow instructions.
• Be cheerful, patient, alert, and courteous at all times with people of all ages.
• Basic computer and keyboard experience required.
• Must be able to work as part of a team.
• Must be well groomed, self disciplined, and willing to comply with uniform guidelines.
• Able to speak, read, and write fluently in English.
• Ability to count out change.
• Ability to work harmoniously/diplomatically with a variety of people including the public.

Physical Demands

Employee occasionally shift can include: day, evening and holiday hours and is regularly required to:

• Walk may walk outside occasionally.
• Reach, handle, grasp and finger keyboard/cash machine.
• Repetitive keyboard motion.
• May require sitting or standing for an extended period of time.