Customer Service Associate

Dillard's Inc.; Maumelle (AR); On-site; USD 32,000 - 44,000; Full time

Job summary

Dillard's Inc. seeks energetic customer service professionals for on-site roles in a fast-paced retail support environment. You will resolve inquiries, guide customers through online tools, and coordinate with internal teams to ensure a seamless service experience.

Candidates should demonstrate strong communication, basic computer skills, and the ability to manage multiple tasks while maintaining professional relationships across departments.

Qualifications

• Effective communication with customers.
• Foundational computer literacy and keyboarding.
• Ability to thrive in a fast-paced environment.
• Cultivate and sustain positive, professional relationships with customers and cross-functional teams.
• Strong problem-solving and time management abilities.

Responsibilities

• Resolve customer inquiries with accurate, timely support.
• Research to identify and implement solutions to customer concerns.
• Guide callers through our website with clear instructions on products, services, and online tools.
• Coordinate with internal departments to address complex customer needs.
• Document customer interactions accurately for future reference.

Skills

Strong communication

Computer literacy

Fast-paced environment adaptability

Customer relationship building

Problem solving

Time management

Job description

We are seeking positive, hardworking individuals eager to develop new skills within an environment that supports career advancement and professional growth. Please note that a pre-employment background check is required.Location & Hours: This is a full-time, on-site position located at our Fort Worth, TX or Maumelle, AR office. A high level of attendance is required as an essential function of this position.

ROLES & RESPONSIBILITIES

• Resolve customer inquiries by providing accurate, timely support and addressing concerns with a commitment to service excellence
• Support customers by conducting thorough research to identify and implement appropriate solutions to customer concerns.
• Guide callers through our website, offering clear instructions on products, services, and online tools.
• Partner with internal departments to address complex customer needs and ensure a cohesive service experience.
• Document customer interaction details ensuring all information is logged accurately for future reference.

REQUIRED SKILLS

• Demonstrate effective communication skills when engaging with customers.
• Possess foundational computer literacy and proficient keyboarding abilities.
• Thrive in a fast-paced work environment while maintaining operational efficiency.
• Cultivate and sustain positive, professional relationships with customers and cross-functional teams.
• Exercise strong problem-solving capabilities, demonstrating the flexibility to adapt approaches while ensuring successful outcomes.
• Employ effective time management strategies to prioritize tasks and maximize productivity.

DESIRED SKILLS

• Demonstrates a positive attitude and effectively manages stress while remaining composed under pressure.
• Exhibits self-motivation and the ability to take initiative in daily responsibilities.
• Previous customer service experience is advantageous, though not mandatory.
• Prior experience in a call center environment is preferred but not required.