Mail Sorting Clerk (In-Person)

PostNet Syracuse; Mount Healthy (OH); On-site; USD 13,776 - 16,531; Full time

Benefits offered by this job

Career path development

Training programs in management, sales, operations

Job summary

A local printing and shipping service provider in New York is seeking a Senior Customer Service Representative. The role includes assisting customers with various services, operating the point-of-sale system, and ensuring customer satisfaction. Applicants should have prior customer service experience, strong multitasking abilities, and effective verbal and written communication skills. This position offers an hourly wage between $10.00 and $12.00, along with opportunities for career development.

Qualifications

• Previous customer service or sales experience in a retail environment.
• Ability to handle customer complaints professionally.
• Valid driver's license required.

Responsibilities

• Assist customers with shipping and packaging services.
• Process customer sales through the point-of-sale system.
• Open and close the center and manage cash register.

Skills

Customer service

Multitasking

Verbal communication

Written communication

Time management

Attention to detail

Education

High school diploma or equivalent

Tools

Point-of-sale system

Computers

Job description

Company Overview

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.

PostNet has nearly 700 locations across North America, Central America, South America, and Africa.

At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.

Under the supervision of the Center Owner or Manager, the Senior Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

What You Bring To The Table

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• A high school diploma or equivalent required
• Valid driver’s license required
• hardware and software
• Ability to work flexible hours
• Some supervisory skills preferred
• Background Clearing

What We Expect Of You

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining, ordering, and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, complete tasks, and organizes Virtual Mail

What You Can Expect Of Us

• Hard work, collaboration, humanity, fun, and laughter
• Career path development

Physical And Safety Requirements

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner
• Must be able to pass background and drug screen.

Compensation

Compensation: $10.00 - $12.00 per hour

We offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you. We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite EVERYONE to apply!

• PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.