Customer Service and Sales Specialist

Molly Maid; Katy (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Professional training

Branded clothing

Stable schedule

Paid time off after one year

Job summary

Molly Maid in Katy, TX is hiring for a full-time sales and customer service lead. No nights, no weekends, and no holidays. You will answer calls, book estimates, and coordinate schedules while delivering exceptional service to our valued customers.

We offer hands-on training, warm leads, branded apparel, a stable schedule, ongoing development, and a team-focused culture. Starting pay is $14 per hour with incentives and paid time off after one year.

Qualifications

• Legally authorized to work in the United States.
• Complete a satisfactory background check.
• Valid driver's license with satisfactory driving record.
• Available to work 7:00am start time.
• Bilingual in English and Spanish.

Responsibilities

• Kick off our day!- Connect with our teams and set them up for a successful day. Manage and monitor teams’ performance through efficient scheduling.
• Grow and retain customers- Answer phone calls with a smile and book estimates and cleans for our valued customers.
• Communicate with customers and leads in a friendly, positive, and professional manner.
• Jump in - Return customer calls, respond to customer complaints, and be ready to jump in where needed.

Skills

Customer service

Sales

Communication

Bilingual English/Spanish

Job description

Would you like a new career where you get training and have an opportunity to advance?Do you want to stop working crazy hours?

In this role, you are a key team member in upholding our commitment to customer satisfaction and professionalism. With a career at Molly Maid, you will bring customers joy and relief, and reward yourself in the process.

This job is right for you if you are self-motivated, thrive in fast moving environments, and can manage time effectively to meet deadlines. We’ll teach you everything you need to know about what makes Molly Maid unique including our proven cleaning process, commercial grade equipment and supplies, and our unique culture.

Once you’ve enjoyed the Molly Maid training, you’ll delight customers with our simple and proven sales process and exceptional communication and follow through.You’ll be our lead brand ambassador!

Full-time. Days. No nights. No weekends. No holidays.

In Office.Not a work from home position.

We provide:

• Professional training on our proven systems that delight customers.Come grow with us!
• Warm leads that reached out to us for our services
• Branded comfortable clothing
• A stable and consistent working schedule
• Access to ongoing training
• A fun culture where success is celebrated as a team

Benefits & Pay

• Pay range for this position starts at $14 per hour and is dependent upon experience
• Additional incentives for meeting sales targets
• Earn paid time off after one year, up to 15 days per year.

In this role, you will be responsible for:

• Kick off our day!- Connect with our teams and set them up for a successful day. Manage and monitor teams’ performance through efficient scheduling.
• Grow and retain customers- Answer phone calls with a smile and book estimates and cleans for our valued customers. Do this, and we’ll celebrate milestones as a team and have fun in the process!
• Communicate with customers and leads in a friendly, positive, and professional manner -Our team members love our customers, and you will too. Show them you care about their home; make a connection and you’ll win.
• Jump in -Return customer calls, respond to customer complaints, and be ready to jump in where needed.Embrace our culture of teamwork and let your positive attitude energize the team.

This job will be a great fit for you if

• You feel energized when talking with customers over the phone.
• You can ‘work with anyone’ and get along well with different types of people.You’ll be spending a lot of time as a team working together.
• You can meet customer expectations to deliver an experience that they will recommend to their friends and family.
• You take pride in your attention to detail and a job well done.
• You are comfortable with a computer and technology, especially Microsoft office.
• You have strong interpersonal, oral and written communication skills.
• You can multi-task, prioritize, and manage time effectively.
• You are eager to jump in and help wherever needed with our teams

Job Requirements

Minimum requirements to be considered for sales, estimating, customer service position include:

• Legally authorized to work in the United States
• Complete a satisfactory background check
• Valid driver's license with satisfactory driving record
• Available to work 7:00am start time
• Bilingual in English and Spanish

Ready for a fresh start where you can be your best?

If you meet the requirements for this position, our system will schedule you for an interview immediately.

"You are applying to work for a franchise owner of Molly Maid, not MOLLY MAID SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed."