Quality Control, Training, and Field Manager

Molly Maid; Charlottesville (VA); On-site; USD 22,041 - 34,440; Full time

Benefits offered by this job

Paid time off

401k company match

Company car during work hours

Job summary

Molly Maid is seeking a Field Manager/Trainer in Charlottesville, Virginia. In this role, you will uphold customer satisfaction and professionalism while providing support to cleaning teams. This full-time position promises flexible hours, with a guaranteed minimum wage of $16.00 per hour.

The ideal candidate will have prior customer service and training experience. This position offers paid training and ongoing support, making it perfect for those who enjoy team collaboration and customer interaction.

Qualifications

• Legally authorized to work in the United States.
• Prior cleaning and supervisory experience or equivalent experience.
• Valid Driver’s License.

Responsibilities

• Grow and retain customers and employees by following training processes.
• Communicate with customers and staff in a friendly manner.
• Perform quality checks and coach staff on feedback.
• Interview, hire, and train new team members.
• Connect with teams to set them up for success.
• Respond to customer calls and complaints.

Skills

Customer service

Training skills

Attention to detail

Team leadership

Communication skills

Job description

Would you like a new career where you get training and have an opportunity to advance? Do you want to stop working crazy hours and have some flexibility in your schedule?

As a Field Manager / Quality Control / Trainer, you are a key team member in upholding our commitment to customer satisfaction and professionalism. With a career at Molly Maid, you will bring customers joy and relief, and reward yourself in the process.

Ready to join a company and a team that will support you? Apply today – we’re ready for you!

Prior customer service, training, cleaning experience or equivalent experience with the ability to learn quickly is a must!

This job is right for you if you are self‑motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day‑to‑day basis. We’ll teach you everything you need to know about what makes Molly Maid unique including our proven cleaning process, highly trained programs, commercial grade equipment and supplies, and our unique culture. Once you’ve enjoyed training in the Molly Maid process, you’ll provide support to the teams that will deliver exceptional service customers.

Full‑time. No nights. No weekends. No holidays.

Receive a guaranteed minimum wage of $16.00 per hour with the ability to make up to $800.00 per week, paid weekly. If you delight customers using our proven processes and reach weekly and monthly targets, EARN EVEN MORE with our attractive incentives!

We provide

• A stable and consistent working schedule
• Paid training on our proven systems that WOW customers. Come grow with us!
• A fun culture where success is celebrated as a team.
• Access to ongoing training.
• A company car during work hours so you don’t have to put miles on yours (gas and insurance included)
• Branded and comfortable clothing

If you like working with friends, working as a team, and growing in a career, APPLY NOW!

Benefits & Pay

The pay range for this position is $16-$25 and is dependent on your experience and ability to connect, mastery of our processes and ability to retain and grow both customers and employees with your leadership.

• Earn paid time off weekly, up to 10 days per year
• Earn one day of sick time off for every 8 weeks worked
• Earn a 2% company match for your 401k contributions

Responsibilities

• Grow and retain customers and employees: Follow our process and training while being “YOU” and you’ll please delight every customer and employee. Do this and we’ll celebrate as a team and have fun in the process!
• Communicate with customers and employees in a friendly, positive, and professional manner: Our team members love our customers, and you will too. Show them you care about their home, and you’ll win. As our brand ambassador in the field, you train cleaning staff on our processes and quality. Coach our staff on quality feedback from customer communications and home visits. Celebrate their good work while connecting with them on how to improve and delight customers every time.
• Perform quality checks: Coach our staff on quality feedback from customer communications and home visits. Celebrate their good work while connecting with them on how to improve and grow. Develop relationships to satisfy and retain customers.
• Build our culture and team: Interview, hire, and train individuals that build our team’s energy and culture. Embrace our culture of teamwork and let your positive attitude energize the team.
• Kick off our day! Connect with the teams and set them up for a successful day. Manage and monitor teams’ performance.
• Jump in: Return customer calls, respond to customer complaints, and be ready to jump in where needed. Train and grow professionally as our business grows.

Ideal Candidate Profile

• You feel energized talking with customers in their home and over the phone.
• You enjoy improving professionally, learning about what makes Molly Maid unique, managing customer expectations and working with our team to deliver an experience for our customers that they will recommend to their friends and family.
• You take pride in your attention to detail and a job well done.
• You are comfortable with a computer and technology.
• You like knowing that there’s a process for providing great training and follow through.
• You want to learn new things and work in a variety of environments while getting to know our customers.
• You enjoy leading and training a team.
• You enjoy developing relationships and following through on exceptional sales/service.

Job Requirements

• Legally authorized to work in the United States
• Prior cleaning and supervisory experience or equivalent experience
• Complete a background check
• Valid Driver’s License
• You are available to work Monday through Friday, 8am to 5pm.

Ready for a fresh start where you can be your best?

If that’s you, APPLY TODAY!

"You are applying to work for a franchise owner of Molly Maid, not BRAND SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed."