Customer Service Representative

Molly Maid; Sheffield Township (OH); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Paid training

Advancement opportunities

Stable work schedule

Fun team culture

Job summary

Molly Maid is hiring a Customer Service Representative in Sheffield Township, OH. This full-time position offers a stable schedule with no nights, weekends, or holidays. You will be responsible for engaging with customers, booking services, and ensuring satisfaction.

The ideal candidate should possess strong communication skills, be comfortable with technology, and work well in a team environment. Competitive compensation includes a guaranteed minimum of $15.00 per hour with opportunities for incentives.

Qualifications

• Strong interpersonal, oral, and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Legally authorized to work in the United States.

Responsibilities

• Answer phone calls and book estimates for customers.
• Resolve customer concerns and provide solutions.
• Promote team culture and celebrate successes.

Skills

Customer interaction

Communication skills

Time management

Attention to detail

Teamwork

Tools

Microsoft Office

Job description

Overview

Would you like a new career that offers training and opportunities to advance?Do you want to stop working crazy hours and have some flexibility in your schedule?

As a Customer Service Representative, you are a key team member in upholding our commitment to customer satisfaction and professionalism. With a career at Molly Maid, you will bring customers joy and relief while rewarding yourself in the process.

This job is right for you if you are self-motivated, thrive in fast-paced environments, and can manage timeeffectively to meet deadlines. We’ll teach you everything you need to know about what makes Molly Maid unique, including our proven cleaning process, commercial-grade equipment and supplies, and our unique culture.

Full-time. No nights. No weekends. No holidays.

Compensation

Receive a guaranteed minimum wage of $15.00 per hour with the ability to make up to $800.00 per week, paid weekly. Use our proven sales process to reach weekly and monthly targets, EARN EVEN MORE with our attractive incentives!

The pay range for this position is $15-$18 and is dependent on your experience. Paid weekly.

We Provide

• Paid training on our proven systems that delight customers.Come grow with us!


• A stable and consistent work schedule


• A fun culture where success is celebrated as a team


• Access to ongoing training


• Branded and comfortable clothing


• Advancement opportunities – we promote from within!

Responsibilities

• Grow and retain customers – Answer phone calls with a smile and book estimates and cleans for our valued customers. Do this, and we’ll celebrate milestones as a team and have fun in the process!


• Communicate with customers and leads in a friendly, positive, and professional manner – Our team members love our customers, and you will too. Show them you care about their home; make a connection and you’ll win.


• Promote our culture and team – Embrace our culture of teamwork and let your positive attitude energize the team.


• Customer Satisfaction – Identify and assess customer needs through managing phone, email, and other communication channels. Cheerfully resolve customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.

Ideal Candidate

• You feel energized when talking with customers over the phone.


• You can ‘work with anyone’ and get along well with different types of people. You’ll spend a lot of time working together as a team.


• You can meet customer expectations to deliver an experience that they will recommend to their friends and family.


• You take pride in your attention to detail and a job well done.


• You are comfortable with a computer and technology, especially Microsoft Office.


• You have strong interpersonal, oral, and written communication skills.


• You can multi-task, prioritize, and manage time effectively.

Requirements

• Legally authorized to work in the United States


• Complete a background check


• You are available to work Monday through Friday during the day, 7am to 4pm.


• Bilingual English/Spanish is helpful but not required