Customer Service and Sales Specialist

Hunter Super Techs - TurnPoint; Katy (TX); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

PTO 15 days

Paid training

Warm leads

Branded clothing

Stable schedule

Team culture

Job summary

Molly Maid is hiring for a full-time, in-office sales/CSR role in Katy, TX. No nights, no weekends, and a consistent daytime schedule with opportunities to train and advance.

You will engage customers, book estimates, and coordinate cleaning services while supporting a positive team culture and steady workflow.

Qualifications

• Strong interpersonal, oral and written communication abilities.
• Fluent English and Spanish helps service both languages.
• Experience in customer-facing roles and problem solving.

Responsibilities

• Kick off our day! Connect with teams and set them up for a successful day.
• Grow and retain customers by answering calls and booking estimates and cleans.
• Communicate with customers and leads in a friendly, positive, professional manner.
• Return customer calls, respond to complaints, and support the team.

Skills

Communication skills

Bilingual English/Spanish

Customer service

Phone etiquette

Microsoft Office

Tools

Microsoft Office

Job description

Location: KATY, TX

Would you like a new career where you get training and have an opportunity to advance? Do you want to stop working crazy hours? In this role, you are a key team member in upholding our commitment to customer satisfaction and professionalism. With a career at Molly Maid, you will bring customers joy and relief, and reward yourself in the process.

Full-time. Days. No nights. No weekends. No holidays. In Office. Not a work from home position.

We provide

• Professional training on our proven systems that delight customers. Come grow with us!
• Warm leads that reached out to us for our services
• Branded comfortable clothing
• A stable and consistent working schedule
• Access to ongoing training
• A fun culture where success is celebrated as a team

Benefits & Pay

• Pay range for this position starts at $14 per hour and is dependent upon experience
• Additional incentives for meeting sales targets
• Earn paid time off after one year, up to 15 days per year.

In this role, you will be responsible for

• Kick off our day! - Connect with our teams and set them up for a successful day. Manage and monitor teams’ performance through efficient scheduling.
• Grow and retain customers - Answer phone calls with a smile and book estimates and cleans for our valued customers. Do this, and we’ll celebrate milestones as a team and have fun in the process!
• Communicate with customers and leads in a friendly, positive, and professional manner - Our team members love our customers, and you will too. Show them you care about their home; make a connection and you’ll win.
• Jump in - Return customer calls, respond to customer complaints, and be ready to jump in where needed. Embrace our culture of teamwork and let your positive attitude energize the team.

This job will be a great fit for you ifYou feel energized when talking with customers over the phone. You can ‘work with anyone’ and get along well with different types of people. You’ll be spending a lot of time as a team working together. You can meet customer expectations to deliver an experience that they will recommend to their friends and family. You take pride in your attention to detail and a job well done. You are comfortable with a computer and technology, especially Microsoft office. You have strong interpersonal, oral and written communication skills. You can multi-task, prioritize, and manage time effectively. You are eager to jump in and help wherever needed with our teams

Job Requirements

Minimum requirements to be considered for sales, estimating, customer service position include:

• Legally authorized to work in the United States
• Complete a satisfactory background check
• Valid driver's license with satisfactory driving record
• Available to work 7:00am start time
• Bilingual in English and Spanish

"You are applying to work for a franchise owner of Molly Maid, not MOLLY MAID SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed."