Customer Service Representative

Molly Maid; Elyria (OH); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Paid training

Stable work schedule

Fun team culture

Ongoing training opportunities

Branded clothing

Advancement opportunities

Job summary

Molly Maid is seeking a full-time Customer Service Representative in Elyria, Ohio, offering competitive pay from $15 to $18 per hour. This role focuses on enhancing customer satisfaction through phone communications, scheduling services, and promoting a positive team culture.

The ideal candidate is motivated, detail-oriented, and proficient with technology, particularly Microsoft Office. Shift availability is Monday to Friday, with no nights or weekends, ensuring a better work-life balance.

We provide paid training, advancement opportunities, and a supportive team environment.

Qualifications

• Legally authorized to work in the United States.
• Complete a background check.
• Available to work Monday through Friday during the day, 7am to 4pm.
• Bilingual English/Spanish is helpful but not required.

Responsibilities

• Grow and retain customers by booking estimates and cleans.
• Communicate with customers in a friendly and professional manner.
• Promote our culture and team spirit.
• Identify and assess customer needs and resolve concerns.

Skills

Interpersonal communication

Customer service

Time management

Attention to detail

Bilingual (English/Spanish)

Tools

Microsoft Office

Job description

Overview

Would you like a new career that offers training and opportunities to advance?Do you want to stop working crazy hours and have some flexibility in your schedule?

As a Customer Service Representative, you are a key team member in upholding our commitment to customer satisfaction and professionalism. With a career at Molly Maid, you will bring customers joy and relief while rewarding yourself in the process.

This job is right for you if you are self-motivated, thrive in fast-paced environments, and can manage timeeffectively to meet deadlines. We’ll teach you everything you need to know about what makes Molly Maid unique, including our proven cleaning process, commercial-grade equipment and supplies, and our unique culture.

Full-time. No nights. No weekends. No holidays.

Compensation

Receive a guaranteed minimum wage of $15.00 per hour with the ability to make up to $800.00 per week, paid weekly. Use our proven sales process to reach weekly and monthly targets, EARN EVEN MORE with our attractive incentives!

The pay range for this position is $15-$18 and is dependent on your experience. Paid weekly.

We Provide

• Paid training on our proven systems that delight customers.Come grow with us!


• A stable and consistent work schedule


• A fun culture where success is celebrated as a team


• Access to ongoing training


• Branded and comfortable clothing


• Advancement opportunities – we promote from within!

Responsibilities

• Grow and retain customers – Answer phone calls with a smile and book estimates and cleans for our valued customers. Do this, and we’ll celebrate milestones as a team and have fun in the process!


• Communicate with customers and leads in a friendly, positive, and professional manner – Our team members love our customers, and you will too. Show them you care about their home; make a connection and you’ll win.


• Promote our culture and team – Embrace our culture of teamwork and let your positive attitude energize the team.


• Customer Satisfaction – Identify and assess customer needs through managing phone, email, and other communication channels. Cheerfully resolve customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.

Ideal Candidate

• You feel energized when talking with customers over the phone.


• You can ‘work with anyone’ and get along well with different types of people. You’ll spend a lot of time working together as a team.


• You can meet customer expectations to deliver an experience that they will recommend to their friends and family.


• You take pride in your attention to detail and a job well done.


• You are comfortable with a computer and technology, especially Microsoft Office.


• You have strong interpersonal, oral, and written communication skills.


• You can multi-task, prioritize, and manage time effectively.

Requirements

• Legally authorized to work in the United States


• Complete a background check


• You are available to work Monday through Friday during the day, 7am to 4pm.


• Bilingual English/Spanish is helpful but not required