Customer Service and Sales Representative Slidell LA

Wireless Concept; Slidell (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Paid time off

Training & development

Career growth opportunities

Job summary

Wireless Concept is seeking a Customer Service and Sales Representative to engage with customers, identify needs, process requests, and resolve issues to ensure a positive experience. The ideal candidate is friendly, computer-savvy, and able to work with premade scripts to support various service topics.

The role emphasizes inbound/outbound calls and emails, documentation of interactions, and meeting team goals in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Experience in a customer service and sales role preferred.
• Comfortable using computers and customer management software.

Responsibilities

• Handle inbound/outbound calls and emails.
• Identify customers' needs, collect information, and provide solutions.
• Refer to premade scripts for various customer service topics.
• Use best practices to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team goals.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Customer service

Sales

Communication skills

Typing

Active listening

Time management

Education

High school diploma / GED

Tools

CRM software

Job description

Benefits:

• Competitive salary
• Flexible schedule
• Paid time off
• Training & development
• Benefits/Perks
• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service and Sales Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly and computer savvy.

Responsibilities

• Handle inbound/outbound calls and emails
• Identify the customers' needs, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team goals
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service and Sales Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Must be able to type accurately and efficiently
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Highly organized with the ability to prioritize projects and manage time effectively