Customer Service and Sales Representative in the Lawn Care Industry

Lawn Doctor Cary-Apex; Apex (NC); Sur place; USD 36 000 - 56 000; Plein temps

Avantages offerts par ce poste

401(k)

401(k) matching

Bonus based on performance

Paid time off

Résumé du poste

A local lawn care service provider in Apex, NC is seeking a motivated Customer Service & Sales Representative to join their team. The role involves assisting homeowners in making informed decisions regarding lawn care services. Ideal candidates should have experience in customer service and sales, along with a good understanding of lawn care practices specific to North Carolina. This position offers a salary supplemented by commissions, allowing for rewarding performance-based earnings.

Qualifications

• Previous experience in customer service and/or sales.
• Working knowledge of lawn care, turf management, fertilization, and weed control.
• Strong communication and relationship-building skills.
• Self-motivated with the ability to meet sales goals and targets.
• Organized and detail-oriented with good computer skills.

Responsabilités

• Respond to customer inquiries via phone, email, and in person.
• Educate customers on lawn care programs and treatment options.
• Generate new sales and upsell existing customers.
• Follow up on leads and prepare service quotes.
• Address customer concerns and ensure high satisfaction.
• Maintain accurate records in CRM system.
• Coordinate with field technicians to ensure quality service delivery.
• Stay current on regional lawn care best practices and seasonal needs.

Connaissances

Customer service experience

Sales abilities

Lawn care knowledge

Strong communication skills

Organizational skills

Outils

CRM software

Description du poste

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Paid time off

Customer Service & Sales Representative

Location: Apex, NC
Compensation: Salary + Commission

Position Overview

We are seeking a motivated and knowledgeable Customer Service & Sales Representative to join our team in Apex, NC. This role combines customer support and sales responsibilities, with a focus on helping homeowners make informed decisions about lawn care services. The ideal candidate has experience in the lawn care industry and understands fertilization programs, weed control, turf health, and seasonal treatments specific to North Carolina lawns.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Educate customers on lawn care programs, treatments, and service options
• Generate new sales and upsell existing customers
• Follow up on leads and prepare service quotes
• Address customer concerns and ensure high satisfaction
• Maintain accurate records in CRM system
• Coordinate with field technicians to ensure quality service delivery
• Stay current on regional lawn care best practices and seasonal needs

Qualifications

• Previous experience in customer service and/or sales
• Working knowledge of lawn care, turf management, fertilization, and weed control
• Strong communication and relationship-building skills
• Self-motivated with the ability to meet sales goals
• Organized and detail-oriented
• Basic computer skills

Preferred Qualifications

• Experience with residential lawn care programs
• Familiarity with CRM software
• Knowledge of warm and cool season grasses common in North Carolina