Customer Service and Sales Representative

Arch Events LLC; St. Louis (MO); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Ongoing training

Team environment

Full-time scheduling

Job summary

Arch Events LLC seeks a motivated Customer Service & Sales Representative to join our team in Missouri. This role blends customer support, relationship building, and sales execution to drive growth and deliver an exceptional experience for our customers.

The ideal candidate communicates confidently in service and sales conversations, thrives in a fast-paced environment, solves problems, and helps customers find the right solutions.

Qualifications

• Experience in customer service, sales, retail, hospitality, or call center is preferred.
• Strong communication and interpersonal skills.
• Able to handle objections and multitask in a fast-paced environment.
• Positive attitude with a strong work ethic and eagerness to learn.

Responsibilities

• Provide outstanding customer service and support to new and existing customers.
• Handle inbound and outbound communications via phone, email, and text.
• Educate customers on products, services, and promotions.
• Identify customer needs and recommend appropriate solutions.
• Build and maintain strong customer relationships.
• Resolve customer concerns in a professional and timely manner.
• Document customer interactions and account updates accurately.
• Meet individual and team performance goals.
• Collaborate with internal teams to ensure a positive customer experience.

Skills

Customer service

Communication

Multitasking

Teamwork

Problem solving

Job description

We are seeking a motivated and people-oriented Customer Service & Sales Representative to join our growing team. This role combines customer support, relationship building, and sales execution to deliver an exceptional customer experience while helping drive company growth

.The ideal candidate is energetic, professional, and confident communicating with customers in both service and sales-focused conversations. If you enjoy working in a fast-paced environment, solving problems, and helping customers find the right solutions, we’d love to hear from you

Responsibilities

• Provide outstanding customer service and support to new and existing customers
• Handle inbound and outbound customer communications via phone, email, and text
• Educate customers on products, services, and promotions
• Identify customer needs and recommend appropriate solutions
• Build and maintain strong customer relationships
• Resolve customer concerns in a professional and timely manner
• Accurately document customer interactions and account updates
• Meet individual and team performance goals
• Collaborate with internal teams to ensure a positive customer experience

Qualifications

• Previous customer service, sales, retail, hospitality, or call center experience preferred
• Strong communication and interpersonal skills
• Comfortable speaking with customers and handling objections
• Ability to multitask and stay organized in a fast-paced environment
• Positive attitude with a strong work ethic
• Coachable and eager to learn

What We Offer

• Competitive pay plus performance-based incentives
• Growth and advancement opportunities
• Ongoing training and mentorship
• Supportive and team-oriented environment
• Full-time scheduling options