Customer Support Associate/Account Manager

Burnetts Staffing; Texas; On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k)

Paid Time Off and Vacation

Job summary

Burnetts Staffing is seeking a friendly, detail-oriented Customer Support Associate/Account Manager in Dallas, TX to join our team and support a dedicated customer base. You will handle order processing, data entry, credits and debits, order status updates, and post-sale support with a professional, customer-focused approach.

The ideal candidate has 4–5 years of office and customer service experience, proficiency in Excel and Outlook, and the ability to multitask in a fast-paced environment

Qualifications

• High school diploma required with 4–5 years of customer service and office experience.
• Strong attention to detail and accuracy in data entry and order processing.
• Proficiency in Excel and Outlook plus excellent verbal and written communication.

Responsibilities

• Process orders and update order status.
• Enter and manage customer data accurately.
• Handle credits and debits for accounts.
• Provide post-sale customer support via phone and email.

Skills

Customer service

Office experience

Attention to detail

Multitasking

Communication skills

Education

High school diploma

Tools

Microsoft Excel

Microsoft Outlook

Job description

Job Description

Job Description

We are seeking a friendly, detail-oriented Customer Support Associate/ Account Manager in Dallas, TX to join our team and provide exceptional service to a dedicated customer base within an assigned region. This role is responsible for building strong relationships with both long‑term and new customers while managing order processing, data entry, credits, debits, order status updates, and post‑sale customer support. The ideal candidate will have previous office experience, excellent communication skills, and the ability to accurately enter and manage order details to ensure products are delivered correctly and on time. Success in this role requires strong multitasking abilities, a high level of attention to detail, and a commitment to providing outstanding customer service through phone and email interactions. Experience with business software systems is helpful, and while training will be provided on our platforms, candidates must bring a customer‑focused mindset and a caring, professional approach to every customer interaction.

Requirements:

• High school diploma required, along with 4-5 years of customer service and office experience, including handling high call and email volumes in a fast-paced environment.
• Strong attention to detail and accuracy, with the ability to stay focused while managing multiple tasks and ensuring orders are entered correctly and processed without errors.
• Proficiency in Microsoft Excel and Outlook, paired with excellent customer service, communication, and organizational skills to effectively support customers and meet daily deadlines.

Hours: Monday through Friday, 8:00am to 5:00pm

Benefits:

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid Time Off and Vacation

Compensation: $18.00 to $23.00 per hour