Customer Service and Billing Specialist

ZipRecruiter; Towson (MD); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is looking for a full-time Customer Service and Billing Specialist to join their dynamic team. This role involves managing customer accounts, processing invoices, and providing exceptional service while ensuring accurate billing operations. The ideal candidate will thrive in a fast-paced environment, possess strong communication skills, and have a passion for customer relations. With a commitment to excellence, this opportunity offers a chance to contribute to a leading auction firm known for its diverse offerings. If you enjoy working with people and have a knack for organization, this position is perfect for you.

Benefits

Paid Personal Time Off

Health Insurance

Vision Insurance

Dental Insurance

401(k) Plan with Company Match

Voluntary Benefits

Qualifications

• Minimum 3 years of experience with QuickBooks or similar accounting software.
• Proficient with Microsoft Office, especially Excel.

Responsibilities

• Complete and distribute customer invoices timely and accurately.
• Collect payments via online platforms, by phone, and in-person.

Skills

QuickBooks

Microsoft Excel

Communication Skills

Customer Service

Education

High School Diploma or GED

College Experience or Degree

Tools

Microsoft Office

Job description

Job Description

Alex Cooper Auctioneers, Inc. is seeking an on-site, full-time Customer Service and Billing Specialist. This position is responsible for maintaining consignor and customer details on the auction platform, administering auctions, producing invoices, collecting and reconciling customer payments, providing customers with accurate information regarding auction sales, and directing customer questions about certain auction lots to the appropriate team member. The ideal candidate will have a minimum of 3 years experience with QuickBooks (or similar accounting software) and Microsoft Excel, excellent communication skills, and must enjoy working with people. This position is based in our Towson & Cockeysville offices. Normal scheduled hours are 9 am to 4:30 pm, Monday through Friday.

Principle Duties and Responsibilities

• Complete and distribute customer invoices timely and accurately
• Collect payments via online platforms, by phone, and in-person via multiple payment processors
• Ensure all daily, weekly, and monthly deadlines are met in the billing process
• Maintain organized records to support the accounting team
• Maintain and document the transfer of incoming and outgoing inventory in the auction software
• Communicate effectively with customers and members of the auction team
• Maintain the accounting email address
• Perform projects and other duties as assigned

Qualifications

• Minimum 3 years of experience directly working with QuickBooks or similar accounting software
• Proficient with Microsoft Office (Excel, Outlook, Word)
• High school diploma or GED required; college experience or degree preferred
• Excellent verbal and written communication skills for internal and external communication
• Passionate about providing excellent customer service and building relationships with customers, consignors, and team members
• Ability to work in a fast-paced environment, managing multiple tasks effectively
• Solution-oriented mindset
• Responsible and comfortable handling sensitive data
• Detail-oriented and organized

Compensation and Benefits

• Full-Time Role
• Expected pay range: $30 - $35 per hour, depending on experience
• Two weeks of paid personal time off and five sick days
• Health, vision, and dental insurance (company contributions included)
• Voluntary benefits including life, short-term, and long-term disability insurance
• 401(k) plan with company match

Company Overview

Alex Cooper Auctioneers, Inc. is a leading auction firm serving Maryland, Washington, D.C., Virginia, Delaware, Pennsylvania, Florida, Texas, and expanding into multiple other states. We offer real estate auctions, as well as auctions of jewelry, artwork, furniture, and other collectibles.