CareIQ Billing Specialist I

CorVel; Orlando (FL); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Billing Specialist to join their remote team. This role involves managing invoicing processes for healthcare services, ensuring accuracy in vendor payments and customer invoices. The ideal candidate will thrive in a fast-paced environment, providing exceptional customer service while utilizing proprietary systems. With a focus on teamwork and individual contribution, this position offers a unique opportunity to be part of a supportive culture that values accountability and excellence. If you have a knack for detail and a passion for helping others, this could be the perfect fit for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid Time Off

Flexible Spending Account

Health Savings Account

Long Term Disability

Life Insurance

Accident Insurance

Qualifications

• Experience in a detail-oriented customer service environment.
• Ability to learn and operate corporate proprietary systems.

Responsibilities

• Provide quality inbound and outbound customer service.
• Complete data review and entry accurately.
• Resolve customer billing questions using problem-solving skills.

Skills

Customer Service

Data Entry

Problem Solving

Multi-tasking

Communication Skills

Time Management

Technical Aptitude

Education

High School Diploma

Tools

MS Office

Proprietary Systems

Job description

The CareIQ Billing Specialist completes invoicing processes for all CareIQ Ancillary Healthcare services. Utilizing proprietary systems and knowledge from training, a CareIQ Billing Specialist will complete administrative review of vendor and provider bills, determine appointment type, and then generate vendor payments and customer invoices. A CareIQ Billing Specialist operates with a high focus on accuracy and urgency to ensure that payment and invoice amounts are completed in alignment with contracted service level expectations. This is a remote position but for continuity of business with our management team, candidate needs to reside and work in the Central or Eastern time zones.

ESSENTIAL FUNCTIONSAND RESPONSIBILITIES:

• Provides quality and friendly inbound and outbound telephonic customer service to assist customer and vendors with billing questions.
• Completes accurate data review and entry.
• Able to learn and operate corporate proprietary systems.
• Complete administrative review of medical notes and bills (Bill Review or Coding experience is not necessary).
• Determines payment and charge rates are in alignment with appointment type and contracted amounts.
• Uses bill history research, problem solving and critical thinking skills to resolve customer questions.
• Requires regular and consistent attendance.
• Meets departmental production and quality performance expectations.
• Complies with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP).
• Additional duties as required.

KNOWLEDGE & SKILLS:

• Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment.
• Excellent written and verbal communication skills.
• Ability to meet designated deadlines
• Computer proficiency and technical aptitude with the ability to utilize MS Office and Proprietary Systems.
• Strong interpersonal, time management and organizational skills.
• Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations.
• Ability to work both independently and within a team environment.

EDUCATION/EXPERIENCE:

• High School diploma
• Prior work experience in a detail oriented customer service environment

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $15.26 - $23.28 per hour

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

About CorVel

CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.