Customer Account Coordinator

CLP Circular Services; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Company-paid Life Insurance

Flexible Spending Account (FSA)

401k with company match

Paid Time Off (PTO)

Employee Assistance Program (EAP)

Tuition Reimbursement

Job summary

Circular Services in Frisco, Texas, is hiring a Customer Service and Account Support Representative to serve as the primary contact for customers and coordinate service. This role partners with operations and sales to resolve inquiries, maintain accurate accounts, and ensure a high level of customer satisfaction.

The position is in-office at our Frisco location and offers comprehensive benefits and opportunities for growth within a fast-paced recycling environment.

Qualifications

• 2+ years of customer service experience.
• Strong written and verbal communication.
• Experience researching and resolving service discrepancies.
• Proficiency in Microsoft Office and customer management systems.
• Strong organizational skills and attention to detail.
• Comfortable with basic math.

Responsibilities

• Answer incoming phone calls and emails promptly and professionally.
• Research missed pickup inquiries and coordinate rescheduled service with the Transportation Department.
• Process equipment service requests, document details, and coordinate with operations, transportation, and maintenance teams.
• Assist customers with client portal access and navigation.
• Send welcome emails to new customers.
• Coordinate closely with Operations, Transportation, Sales, Accounting, and Maintenance teams to ensure service accuracy and customer satisfaction.

Skills

Customer service

Communication

Attention to detail

Microsoft Office

CRM systems

Tools

Microsoft Office

Cie Trade

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service and Account Support Representative

Full Time DRC1 Dallas, Texas, Dallas, TX, US

About Circular Services:
Circular Services is a leading developer and operator of circular economy infrastructure and services and the largest private recycling and organics company in the U.S. with operations across the country. We help businesses and municipalities reduce and divert waste, lowering disposal costs and fueling local supply chains by ensuring materials are recovered, recycled, and reused.

About the Role:

The Customer Service and Account Service Representative (CSASR) serves as a primary point of contact for customers and supports all aspects of customer service needs. This position partners closely with operations and sales to resolve inquiries, coordinate service, maintain accurate customer accounts, and ensure a prominent level of customer satisfaction.

The recycling industry is fast-paced, and every day can bring new challenges. This role requires strong attention to detail, problem-solving skills, and the ability to manage multiple requests while maintaining professionalism and responsiveness.

This position is fully in office at our newly opened Frisco, Texas location.

• Comprehensive Medical, Dental, and Vision coverage
• Company-paid Life Insurance
• Flexible Spending Account (FSA)
• 401k with company match
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Tuition Reimbursement Program

Responsibilities:

Customer Support & Service Coordination

• Answer incoming phone calls and emails, responding promptly and professionally to all inquiries.
• Research missed pickup inquiries and coordinates rescheduled service with the Transportation Department.
• Process equipment service requests, document all relevant details, and coordinate with operations, transportation, and maintenance teams.
• Assist customers with client portal access and navigation.
• Send welcome emails to new customers

Account Management

• Respond to customer questions regarding service frequency, added services, and contact information.
• Set up new customer accounts and associated information.
• Maintain customer accounts and process requested accounts or service changes accurately and timely.
• Investigate service discrepancies including missed pickups, unrequested pickups, grading discrepancies, duplicate dispatches, and erroneous hauls.
• Work closely with Accounting and operations to review and resolve customer account issues.

Documentation & Reporting

• Provide customers with requested documentation such as COIs, W9s, ACH forms, weight statements, and educational materials.
• Prepare and distribute required weekly and monthly reports including tonnage reports, environmental reports, CODs, and other customer-specific service documentation.
• Follow month-end checklist and complete assigned administrative tasks.

Cross-Functional Collaboration

• Coordinate closely with Operations, Transportation, Sales, Accounting, and Maintenance teams to ensure service accuracy and customer satisfaction.
• Escalate issues requiring management approval when necessary.
• Maintain accurate records and documentation of customer interactions and adjustments.

Minimum Job Qualifications:

• 2+ years of customer service experience
• Strong written and verbal communication skills
• Experience researching and resolving service discrepancies
• Proficiency in Microsoft Office and customer management systems
• Strong organizational skills and attention to detail
• Comfortable with basic math

Preferred Job Qualifications:

• Experience with Cie Trade or similar customer management systems
• Recycling and/or Transportation industry knowledge

EEOC:Circular Services is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Circular Services is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Circular Services are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Circular Services will not tolerate discrimination or harassment based on any of these characteristics.