Customer Service Analyst

Staffmark Group; Pasadena (TX); Presencial; USD 34.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly pay

Comprehensive benefits (medical, etc.)

Life Insurance and Disability

401(k) Plan (optional)

Supportive team environment

Descripción de la vacante

Total Talent Solutions in Pasadena, TX is seeking a Customer Service Analyst for a 3-month assignment. The role focuses on coordinating field service, scheduling technicians, arranging travel and parts, and maintaining strong customer communications.

Ideal candidates have a solid background in service coordination or logistics, with proficiency in MS Office and the ability to manage multiple priorities in a fast-paced environment. Competitive pay and first-shift hours are offered.

Formación

• Experience coordinating service scheduling and dispatch in logistics or operations.
• Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong proficiency with Microsoft Office and business systems.

Responsabilidades

• Schedule and coordinate field service technicians based on customer needs.
• Arrange travel, tools, equipment, and logistics for service activities.
• Support repair, installation, and maintenance projects to minimize downtime.
• Resolve customer and technician concerns professionally and promptly.
• Obtain vendor quotes, create purchase orders, and initiate work orders.
• Monitor orders to ensure on-time completion and customer satisfaction.

Conocimientos

Customer service

Communication

Problem solving

Multitasking

Organization

MS Office

Business systems

Educación

High school diploma

Associate's degree preferred

Herramientas

Microsoft Office

Business systems

Descripción del empleo

Total Talent Solutions

Now hiring for a Customer Service Analyst

Location: Pasadena, TX

Pay Rate: $25.00 - $27.00 per hour

Schdule:Monday - Friday | 7 AM - 4 PM | 1st Shift

Employment Type:3 month assignment

This Job's for the Talker, the Helper, the Keyboard Ninja

Looking for Customer Service Analyst jobs in Pasadena where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

Education Requirements

• High school diploma or equivalent required.
• Associate's degree in Business, Logistics, Operations, or a related field preferred.

Experience Requirements

• Experience in service coordination, scheduling, dispatch, logistics, customer service, or operations support.
• Experience tracking purchase orders, work orders, and service-related activities.
• Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong proficiency with Microsoft Office and business systems.

Preferred Qualifications

• Experience supporting field service, maintenance, installation, or technical service teams.
• Strong problem-solving and customer service skills.
• Ability to communicate effectively with technicians, customers, vendors, and internal teams.
• Experience coordinating travel arrangements and service-related logistics.
• Detail-oriented with exceptional organizational and follow-up skills.

Physical Capabilities

• Ability to work in an office environment using a computer and standard office equipment.
• Ability to remain seated for extended periods while managing schedules and service activities.
• Occasionally move office materials and equipment as needed.

Job Duties

• Schedule and coordinate field service technicians based on customer needs, technician skill sets, and project requirements.
• Arrange travel, tools, equipment, spare parts, and logistics for service activities.
• Support repair, installation, and maintenance projects to help minimize customer downtime.
• Resolve customer and technician concerns in a professional and timely manner.
• Obtain vendor quotes, create purchase orders, and initiate work orders for required parts and services.
• Monitor purchase orders and work orders to ensure on-time completion and customer satisfaction.
• Coordinate with customers, field personnel, vendors, and operations teams to ensure successful service execution.
• Manage multiple projects simultaneously while maintaining accuracy and meeting deadlines.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"Everything was magnificent. Everyone had great communication. I appreciate you guys." Associate

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer.