Service Desk Analyst 1

Aleron; San Antonio (TX); On-site; USD 28,000 - 32,000; Full time

Job summary

Acara Solutions is seeking a Service Desk Analyst 1 in San Antonio, TX. This contract role (24 months) provides first- and second-level IT support in a fast-paced, 24/7 environment, assisting users with hardware, software, applications, and connectivity issues.

The role requires strong problem-solving, clear communication, and a customer-focused approach. The position involves rotating shifts, with full-time hours and standard IT service delivery expectations.

Qualifications

• 2+ years in Information Technology, Business, Engineering, or Network Operations.
• 2+ years in Customer Service-related area.
• Strong communication and problem-solving skills.

Responsibilities

• Serve as the primary contact for IT-related questions via phone, email, chat, or in-person.
• Diagnose and resolve hardware, software, and connectivity issues.
• Log, categorize, prioritize, and track service requests with detailed documentation.
• Escalate complex issues to appropriate teams and maintain updates.
• Provide rotating shift support, including weekends and occasional after-hours.

Skills

IT experience

Customer service

Education

High School Diploma or GED

Job description

Job Title: Service Desk Analyst 1

Location: San Antonio, TX

Employment: Contract (24 months)

Industry: Energy and gas

Compensation: $ 20.85/hr

Schedule: 40 hours /week

About the Opportunity

• As a Service Desk Analyst, you'll provide first- and second-level IT support in a fast-paced, 24/7 environment, assisting users with hardware, software, applications, and connectivity issues across multiple support channels.
• This role is ideal for someone who combines strong problem-solving skills with clear communication, adaptability, and a commitment to delivering excellent customer service.

Why You'll Love Working Here

• Supportive, team-driven culture that values collaboration, transparency, and accountability
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries
• People-first environment that encourages employees to bring their authentic selves to work
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

Why This Opportunity is Exciting

• This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

• Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

What You'll Do

• Serve as the primary point of contact for IT-related questions and service requests received through phone, email, chat, online forms, self-service portals, and in-person interactions.
• Diagnose and resolve common hardware, software, application, desktop, laptop, and mobile device issues, including software installation and basic network troubleshooting.
• Log, categorize, prioritize, and track service requests, maintaining detailed documentation and escalating complex issues to the appropriate technical teams.
• Keep users informed throughout the resolution process, identify recurring issues, contribute to knowledge base documentation, and help promote consistent IT standards and best practices.
• Coordinate with other IT support teams, learn new technologies, and provide flexible support across rotating shifts, weekends, and occasional after-hours requirements.

Job Requirements

What You'll Bring

• High School Diploma or GED
• 2+ years of experience in Information Technology, Business, Engineering, Network Operations
• 2+ years of experience in Customer Service-related area

What Sets You Apart

• Ability to obtain other IT standard certifications, A+, Network+* Valid Class C Texas Driver's License
• Customer Service
• Communication skills
• Problem-solving skills
• Time management
• Team collaboration
• Problem-solving skills

Additional Information

• Upon offer of employment, the individual will be subject to a background check
• Requires manual dexterity, sitting, standing, walking, stooping, kneeling, crouching and crawling.
• Must be able to exert or lift up to 20 pounds.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.