CUSTOMER SERVICE ANALYST

EQSOFT BUSINESS SOLUTIONS PVT LTD; Indiana (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

Eqsoft is seeking a Customer Service Analyst to assist clients with technical support, troubleshooting, and ERP guidance. You will help ensure smooth operations and resolve issues across on-call, online, or onsite channels.

Responsibilities include providing ERP system support, assisting with implementation and maintenance, and collaborating with cross‑functional teams to deliver high-quality service. The ideal candidate has at least one year of related experience and strong written and verbal

Qualifications

• Minimum one year of experience in software/IT or commerce fields.
• Knowledge of ERP systems or willingness to learn quickly.
• Strong written and verbal communication skills.
• Ability to troubleshoot and solve problems effectively.
• Keen interest in customer service and technical support.

Responsibilities

• Provide technical support for ERP systems.
• Assist clients with system implementation and maintenance.
• Resolve technical issues and help clients maximize ERP capabilities.
• Work closely with cross-functional teams to ensure high-quality service.

Skills

Strong communication

ERP troubleshooting

Problem-solving

Education

Background in Software Engineering / CS / IT / Commerce

Tools

ERP systems knowledge

Job description

CUSTOMER SERVICE ANALYST

Eqsoft is a leading provider of various software solutions especially ERP solutions, empowering businesses to streamline operations and improve efficiency. We are looking for passionate and motivated experienced candidates to join our team and provide exceptional service to our clients across multiple platforms—on-call, online, or onsite.

Role Overview: As a Customer Service Analyst, you will be responsible for assisting clients with technical support, troubleshooting, and ERP system guidance. Your primary focus will be on ensuring smooth operations and resolving any issues customers may face.

Key Responsibilities

• Provide technical support for ERP systems.
• Assist clients with system implementation and maintenance.
• Resolve technical issues and help clients maximize ERP capabilities.
• Work closely with cross‑functional teams to ensure high‑quality service.

Qualifications

• Minimum one year of experience with a background in Software Engineering, Computer Science, IT, or Commerce.
• Knowledge of ERP systems or willingness to learn quickly.
• Strong communication skills (both written and verbal).
• Ability to troubleshoot and problem‑solve effectively.
• A keen interest in customer service and technical support.

Job Type: Full‑time
Work Location: In person

If this opportunity aligns with your career goals, kindly share your updated resume with us at [e-mail]