ERP Support Analyst - Technical Help & Customer Success

EQSOFT BUSINESS SOLUTIONS PVT LTD; Indiana (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

Eqsoft is seeking a Customer Service Analyst to assist clients with technical support, troubleshooting, and ERP guidance. You will help ensure smooth operations and resolve issues across on-call, online, or onsite channels.

Responsibilities include providing ERP system support, assisting with implementation and maintenance, and collaborating with cross‑functional teams to deliver high-quality service. The ideal candidate has at least one year of related experience and strong written and verbal

Qualifications

• Minimum one year of experience in software/IT or commerce fields.
• Knowledge of ERP systems or willingness to learn quickly.
• Strong written and verbal communication skills.
• Ability to troubleshoot and solve problems effectively.
• Keen interest in customer service and technical support.

Responsibilities

• Provide technical support for ERP systems.
• Assist clients with system implementation and maintenance.
• Resolve technical issues and help clients maximize ERP capabilities.
• Work closely with cross-functional teams to ensure high-quality service.

Skills

Strong communication

ERP troubleshooting

Problem-solving

Education

Background in Software Engineering / CS / IT / Commerce

Tools

ERP systems knowledge

Job description

Eqsoft is seeking a Customer Service Analyst to assist clients with technical support, troubleshooting, and ERP guidance. You will help ensure smooth operations and resolve issues across on-call, online, or onsite channels.

Responsibilities include providing ERP system support, assisting with implementation and maintenance, and collaborating with cross‑functional teams to deliver high-quality service. The ideal candidate has at least one year of related experience and strong written and verbal