Customer Service Ambassador

Silver Cross Hospital; New Lenox (IL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Life Insurance

Flexible Spending Account

Other voluntary benefit plans

PTO and Sick time

401(k) plan with a match

Wellness program

Tuition Reimbursement

Job summary

Silver Cross Hospital in New Lenox, IL is seeking a friendly Service Ambassador to greet, welcome, and escort patients and visitors within the PCU and Surgery areas.

The role supports staff, assists with wheelchair transport, and relies on solid customer service, compassion, and problem solving in a fast paced environment. The position requires afternoon/evening shifts with rotating weekends and holidays.

Qualifications

• High school diploma or equivalent required.
• Bi-lingual (Spanish) a plus.
• Basic computer skills required; Meditech experience preferred.

Responsibilities

• Greets, welcomes, directs and escorts patients and visitors within the PCU departments.
• Assists with wheelchair transport and supports staff and visitors.

Skills

Customer service

Compassion

Empathy

Problem solving

Education

High school diploma or equivalent

Tools

Meditech

Job description

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and deliveryof unrivaled experiencesfor our patients, their families, the communities we serve…and for each other. Come join us! It’s the way_you_want to be treated.

Summary:
Greets, welcomes, directs and escorts patients and visitors within the PCU departments. Displays knowledge of hospital and area locations and offers support for staff and visitors. Assists with wheelchair transport. Position will include evening and weekend hours.

Requirements:
High school diploma or equivalent. Minimum of 1 year service ambassador and/or hospitality experience required. Bi-lingual (Spanish) a plus. Basic computer skills required; Meditech experience preferred. Must have excellent customer service skills displaying compassion, empathy and problem solving skills in a fast paced environment and/or emergent situations. Must have the ability to stand for long periods of time and assist with wheelchair transport of patients. This position requires the flexibility to work afternoon and evening shifts with rotating weekends and holidays.

Work Shift Details:

Afternoons, 12:30pm - 9:00pm Monday - Friday

Department:

SURGERY

Benefits for You

At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.

Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

The expected pay for this position is listed below:

$16.36 - $19.22

The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.