Customer Service Agent - Structured Training & Growth

Foxfruit; Tampa (FL); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Structured training

Ongoing coaching

Collaborative work environment

Opportunities for growth and promotion

Compensation based on experience

Job summary

Fox Fruit is seeking a confident, customer-focused Call Center Agent to assist customers over the phone with clear information about products and available solutions. Training will be provided, so eager learners are encouraged to apply.

In this role you will handle inquiries, listen to needs, and maintain a courteous, professional tone in a busy environment. You will record call details and participate in ongoing coaching to grow your customer service skills.

Qualifications

• Clear verbal communication and active listening are essential.
• Patience and a customer-oriented attitude are required.
• Ability to stay calm and helpful when addressing concerns.
• Good problem-solving skills and attention to detail.
• Willingness to learn call procedures and adapt to processes.
• Reliability, adaptability, and teamwork are important.

Responsibilities

• Handle incoming customer calls and respond to inquiries.
• Provide accurate information about products, services, and promotions.
• Listen to customer questions and identify their needs.
• Resolve routine concerns or refer complex issues to the appropriate team.
• Maintain a courteous and professional tone throughout conversations.
• Record relevant call details accurately per procedures.
• Work toward customer satisfaction and service quality goals.
• Participate in training sessions to improve product knowledge and call-handling skills.

Skills

Clear verbal communication

Active listening

Patient attitude

Problem-solving

Learn call procedures

Team player

Job description

Fox Fruit is seeking a confident, customer-focused Call Center Agent to assist customers over the phone with clear information about products and available solutions. Training will be provided, so eager learners are encouraged to apply.

In this role you will handle inquiries, listen to needs, and maintain a courteous, professional tone in a busy environment. You will record call details and participate in ongoing coaching to grow your customer service skills.