Customer Experience Specialist — Training & Growth

Foxfruit; Atlanta (GA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Training program

Professional development

Team environment

Career growth

Competitive compensation

Job summary

Fox Fruit is seeking a Customer Service Officer to welcome customers, answer questions, and provide friendly, professional assistance. You will identify customer needs and offer practical solutions while maintaining positive relationships and contributing to a smooth, engaging customer experience.

In this role, you will participate in training sessions, collaborate with teammates, and help drive ongoing improvements in service quality.

Qualifications

• Strong interpersonal and verbal communication skills are essential.
• Patient, approachable, and solution-oriented attitude is required.
• Ability to listen carefully and understand customer needs.
• Reliable, organized, and comfortable in a fast-paced environment.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Answer questions about products, services, and promotions.
• Identify customer needs and provide relevant information or solutions.
• Help resolve customer concerns with patience and professionalism.
• Maintain positive relationships through clear communication and attentive service.
• Collaborate with team members to improve the overall customer experience.
• Participate in training sessions and contribute to team goals.

Skills

Verbal communication

Patience

Active listening

Solution-oriented

Team collaboration

Customer service experience (plus)

Education

High school diploma

Job description

Fox Fruit is seeking a Customer Service Officer to welcome customers, answer questions, and provide friendly, professional assistance. You will identify customer needs and offer practical solutions while maintaining positive relationships and contributing to a smooth, engaging customer experience.

In this role, you will participate in training sessions, collaborate with teammates, and help drive ongoing improvements in service quality.