Customer Service Representative

Foxfruit; Cincinnati (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Training

Team environment

Skill development

Career growth

Competitive compensation

Job summary

Fox Fruit in Cincinnati is seeking a dependable Customer Service Representative who enjoys helping people and solving routine questions. You will respond to product and service inquiries, guide customers through available options, and resolve common concerns in a friendly, professional manner.

The role emphasizes clear communication, accurate information, and teamwork with colleagues to ensure consistent service.

Qualifications

• Strong communication and active listening skills.
• Friendly, patient, and solution-oriented attitude.
• Good organizational skills and attention to detail.
• Ability to work effectively with others in a busy environment.
• Dependable and willing to learn new procedures.
• Previous customer service or retail experience is an advantage but not required.

Responsibilities

• Assist customers with questions about products, services, and available options.
• Listen carefully to customer needs and provide accurate, helpful information.
• Address routine concerns professionally and identify appropriate next steps.
• Maintain a positive and courteous approach during customer interactions.
• Work with colleagues to resolve issues and deliver consistent service.
• Develop product knowledge to better support customer inquiries.
• Share customer feedback with the team to help improve service quality.

Skills

Communication skills

Active listening

Teamwork

Organizational skills

Detail-oriented

Willingness to learn

Job description

About Fox Fruit

AtFox Fruit, we believe that every business deserves a smart, adaptivemarketing partner. Our team of experts blends strategic insight andcreative solutions to deliver results that matter. We are committed tofostering organic growth for our clients through innovative approachestailored to their unique needs

About the Role

We are seeking a dependable, approachable, and customer-focused Customer Service Representative to help customers find answers, understand available services, and resolve routine concerns. The ideal candidate enjoys helping people, communicating clearly, and finding practical solutions. This opportunity offers training and the chance to build valuable professional skills in a supportive team environment.

Responsibilities

• Assist customers with questions about products, services, and available options.
• Listen carefully to customer needs and provide accurate, helpful information.
• Address routine concerns professionally and identify appropriate next steps.
• Maintain a positive and courteous approach during customer interactions.
• Work with colleagues to resolve issues and deliver consistent service.
• Develop product knowledge to better support customer inquiries.
• Share customer feedback with the team to help improve service quality.

Qualifications

• Strong communication and active listening skills.
• Friendly, patient, and solution-oriented attitude.
• Good organizational skills and attention to detail.
• Ability to work effectively with others in a busy environment.
• Dependable and willing to learn new procedures.
• Previous customer service or retail experience is an advantage but not required.

What We Offer

• Training and ongoing guidance.
• A supportive, team-oriented environment.
• Opportunities to develop communication and problem-solving skills.
• Professional development and potential career growth.
• Compensation based on the position and experience.