Customer Support Specialist — Training & Growth

Foxfruit; Cincinnati (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Training

Team environment

Skill development

Career growth

Competitive compensation

Job summary

Fox Fruit in Cincinnati is seeking a dependable Customer Service Representative who enjoys helping people and solving routine questions. You will respond to product and service inquiries, guide customers through available options, and resolve common concerns in a friendly, professional manner.

The role emphasizes clear communication, accurate information, and teamwork with colleagues to ensure consistent service.

Qualifications

• Strong communication and active listening skills.
• Friendly, patient, and solution-oriented attitude.
• Good organizational skills and attention to detail.
• Ability to work effectively with others in a busy environment.
• Dependable and willing to learn new procedures.
• Previous customer service or retail experience is an advantage but not required.

Responsibilities

• Assist customers with questions about products, services, and available options.
• Listen carefully to customer needs and provide accurate, helpful information.
• Address routine concerns professionally and identify appropriate next steps.
• Maintain a positive and courteous approach during customer interactions.
• Work with colleagues to resolve issues and deliver consistent service.
• Develop product knowledge to better support customer inquiries.
• Share customer feedback with the team to help improve service quality.

Skills

Communication skills

Active listening

Teamwork

Organizational skills

Detail-oriented

Willingness to learn

Job description

Fox Fruit in Cincinnati is seeking a dependable Customer Service Representative who enjoys helping people and solving routine questions. You will respond to product and service inquiries, guide customers through available options, and resolve common concerns in a friendly, professional manner.

The role emphasizes clear communication, accurate information, and teamwork with colleagues to ensure consistent service.