Call Center Agent

Foxfruit; Tampa (FL); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Structured training

Ongoing coaching

Collaborative work environment

Opportunities for growth and promotion

Compensation based on experience

Job summary

Fox Fruit is seeking a confident, customer-focused Call Center Agent to assist customers over the phone with clear information about products and available solutions. Training will be provided, so eager learners are encouraged to apply.

In this role you will handle inquiries, listen to needs, and maintain a courteous, professional tone in a busy environment. You will record call details and participate in ongoing coaching to grow your customer service skills.

Qualifications

• Clear verbal communication and active listening are essential.
• Patience and a customer-oriented attitude are required.
• Ability to stay calm and helpful when addressing concerns.
• Good problem-solving skills and attention to detail.
• Willingness to learn call procedures and adapt to processes.
• Reliability, adaptability, and teamwork are important.

Responsibilities

• Handle incoming customer calls and respond to inquiries.
• Provide accurate information about products, services, and promotions.
• Listen to customer questions and identify their needs.
• Resolve routine concerns or refer complex issues to the appropriate team.
• Maintain a courteous and professional tone throughout conversations.
• Record relevant call details accurately per procedures.
• Work toward customer satisfaction and service quality goals.
• Participate in training sessions to improve product knowledge and call-handling skills.

Skills

Clear verbal communication

Active listening

Patient attitude

Problem-solving

Learn call procedures

Team player

Job description

About Fox Fruit

AtFox Fruit, we believe that every business deserves a smart, adaptivemarketing partner. Our team of experts blends strategic insight andcreative solutions to deliver results that matter. We are committed tofostering organic growth for our clients through innovative approachestailored to their unique needs

About the Role

We are looking for a confident and customer-focused Call Center Agent to assist customers over the phone and provide clear information about products, services, and available solutions. This position is ideal for someone who communicates well, enjoys helping people, and can maintain a professional attitude in a busy environment. Training will be provided, so candidates who are eager to learn are encouraged to apply.

Responsibilities

• Handle incoming customer calls and respond to general inquiries.
• Provide accurate information about products, services, and promotions.
• Listen to customer questions and identify their needs.
• Help resolve routine concerns or refer more complex issues to the appropriate team.
• Maintain a courteous and professional tone throughout each conversation.
• Record relevant call details accurately in accordance with established procedures.
• Work toward customer satisfaction and service quality goals.
• Participate in training sessions to improve product knowledge and call-handling skills.

Qualifications

• Clear verbal communication and active listening skills.
• Patient, professional, and customer-oriented attitude.
• Ability to remain calm and helpful when handling concerns.
• Good problem-solving skills and attention to detail.
• Comfortable speaking on the phone and learning call procedures.
• Reliable, adaptable, and able to work as part of a team.
• Previous call center or customer service experience is a plus but not required.

What We Offer

• Structured training and ongoing coaching.
• Opportunities to develop customer service and telephone communication skills.
• A supportive and collaborative work environment.
• Opportunities for professional growth and advancement.
• Compensation based on the position and experience.