Customer Support Specialist — Training & Growth Path

Foxfruit; Columbus (OH); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Training & support

Collaborative environment

Career development

Competitive compensation

Job summary

Fox Fruit in Columbus, OH is seeking a motivated Call Center Agent to assist customers and deliver a positive service experience. The role suits someone who communicates clearly, listens attentively, and enjoys solving problems. Training will be provided to support professional development.

You will handle inquiries about products and services, document interactions, and collaborate with colleagues to meet service standards. This is a supportive, fast-paced environment with opportunities to grow.

Qualifications

• Clear communication and active listening skills.
• Friendly, patient, professional demeanor.
• Ability to stay organized in a fast-paced setting.
• Willingness to learn and accept feedback.

Responsibilities

• Assist customers with inquiries about products, services and general requests.
• Explain information clearly and provide accurate responses.
• Listen to customer concerns and identify suitable solutions.
• Handle challenging interactions with patience and professionalism.
• Document customer interactions per established procedures.
• Follow service guidelines and help ensure requests are handled efficiently.
• Collaborate with colleagues to meet service standards.

Skills

Verbal communication

Active listening

Calm under pressure

Problem solving

Team player

Willingness to learn

Dependable

Job description

Fox Fruit in Columbus, OH is seeking a motivated Call Center Agent to assist customers and deliver a positive service experience. The role suits someone who communicates clearly, listens attentively, and enjoys solving problems. Training will be provided to support professional development.

You will handle inquiries about products and services, document interactions, and collaborate with colleagues to meet service standards. This is a supportive, fast-paced environment with opportunities to grow.