Customer Service Agent - Shop

L0105 Lithia Home Office; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Driveway.com is seeking a Customer Service Agent I - Shop in Dallas, onsite. You will handle customer inquiries related to our online Shop operations and help arrange delivery of vehicles to customers' homes.

The role emphasizes attention to detail, clear communication, time management, and proactive listening as you support customers through the online buying journey.

Qualifications

• Strong attention to detail and accuracy in all customer interactions.
• Clear, professional communication with customers and internal teams.
• Solid time management to handle inquiries efficiently.
• Demonstrated sense of urgency to resolve issues quickly.
• Active listening to understand customer needs and provide solutions.
• Analytical thinking to assess and respond to inquiries effectively.

Responsibilities

• Provide customer concierge support for Driveway Shop operations.
• Maintain accurate activity logs and traceability of customer interactions.
• Handle other duties as assigned to ensure smooth Shop operations.

Skills

Attention to detail

Excellent communication

Time management

Sense of urgency

Active listening

Critical thinking

Job description

Dealership:

L0397 Driveway Home Office

Driveway.com

Driveway.comis where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch.Thedefinitionof Auto Done Easy!We’rethe digital retail arm of Lithia & Driveway (LAD) andwe’reon a mission to make car ownership easy, transparent, and dare we say… enjoyable. Backed by a network ofnearly300dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience.We’rebig on innovation, big on people, and always driving forward. Come ride with us!

Customer Service Agent I - Shop

The Customer Service Agent I - Shop I is responsible for handling customer inquiries related to our Driveway “Shop” operations. This position assists customers looking to purchase new and pre-owned vehicles completely online and have them delivered to their home.

Location: Onsite, Dallas, TX

Pay Range: $40,000-$60,000 plus incentive

Responsibilities

• Customer Concierge:
• Maintain activity log
• Other duties as assigned

Skills and Qualifications

• Strong attention to detail
• Excellent communication skills
• Time management
• Sense of Urgency
• Active listening skills
• Critical thinking

Competencies

• Does the right thing, takes action and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

• Up to 1/3 of time: standing, walking, lifting up to 25 pounds
• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing