Vehicle Upgrade Consultant

L0394 Hyundai of Wesley Chapel; Wesley Chapel (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway’s L0394 Hyundai of Wesley Chapel is seeking a motivated Vehicle Upgrade Consultant to drive service-to-sales initiatives. You will engage service customers, identify upgrades, and present trade‑in and equity options to grow dealership value.

You’ll work with Service Advisors, Sales Consultants, and leadership to deliver a seamless customer experience, scheduling follow‑ups and fostering long‑term relationships for repeat business.

Qualifications

• Automotive dealership experience preferred.
• Experience in automotive sales, service advising, BDC, finance, or retail sales is a plus.
• Excellent communication and relationship-building skills.

Responsibilities

• Work directly with customers in the service drive.
• Identify vehicle upgrade, trade‑in, and equity opportunities.
• Review customer ownership needs and present available solutions.
• Engage customers before, during, and after service visits.
• Present vehicle upgrade and appraisal options professionally.
• Coordinate trade evaluations and vehicle appraisals.
• Schedule appointments and maintain consistent customer follow‑up.

Skills

Automotive dealership experience

Customer relationship building

Strong communication skills

Follow-up and organizational skills

Sales aptitude

Education

High School diploma or equivalent

Job description

Dealership: L0394 Hyundai of Wesley Chapel Vehicle Upgrade Consultant Hyundai of Wesley Chapel | Wesley Chapel, FL

Turn Service Drive Opportunities Into Customer Success Stories Hyundai of Wesley Chapel is looking for an ambitious, relationship-driven professional to help launch and grow our Service-to-Sales program. This is a unique opportunity to work directly with customers already doing business with our dealership. Rather than waiting for showroom traffic, you'll engage with service customers and help identify opportunities involving vehicle upgrades, trade-ins, lease maturities, equity positions, and ownership solutions. Our service department generates approximately 80-100 customer opportunities every day, creating a tremendous opportunity for the right individual to build relationships, create value, and drive results. If you're motivated, customer-focused, and ready to build something from the ground up, we'd love to meet you.

Why This Is a Real Opportunity

This isn't a traditional automotive sales role. You'll have access to an active and established customer base while helping develop a rapidly growing initiative within the dealership.

• Vehicle equity opportunities
• High-mileage vehicles
• Lease maturities
• Repair-cost considerations
• Vehicle upgrade and replacement opportunities
• Customer retention initiatives

You’ll work closely with Service Advisors, Sales Consultants, and dealership leadership to create a seamless experience for customers while contributing to dealership growth.

What You’ll Do

• Work directly with customers in the service drive
• Identify vehicle upgrade, trade‑in, and equity opportunities
• Review customer ownership needs and present available solutions
• Engage customers before, during, and after service visits
• Present vehicle upgrade and appraisal options professionally
• Coordinate trade evaluations and vehicle appraisals
• Schedule appointments and maintain consistent customer follow‑up

What You’ll Bring

• Automotive dealership experience preferred
• Experience in automotive sales, service advising, BDC, finance, customer relations, or retail sales is a plus
• Strong communication and relationship‑building skills
• Ability to identify opportunities and create value for customers
• Excellent follow‑up and organizational skills
• Professional appearance and positive attitude
• Self‑motivated with a strong work ethic
• Comfortable working in both service and sales environments
• Results‑driven mindset with a customer‑first approach
• Valid driver’s license and acceptable driving record

Who Thrives In This Role?

• Service Advisors
• Assistant Service Managers
• Automotive Sales Consultants
• BDC Representatives
• F&I Professionals
• Retail Sales Professionals
• Customer Service Specialists
• Automotive Customer Experience Professionals

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug‑free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless.

Join us as we accelerate towards growth in automotive and beyond!