Customer Service Agent - Roswell

Enterprise; Roswell (NM); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits (Medical, Rx,

Life Insurance

Training and development

Job summary

Enterprise Mobility is seeking a Customer Service Agent in Roswell, NM to greet members and fulfill Emerald Aisle needs throughout the rental process. You will help customers select vehicles, process transactions efficiently, and maintain a welcoming environment at the counter.

The role emphasizes friendly, helpful service and accurate handling of rental documentation, with a focus on speed and customer satisfaction in a busy rental setting.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States without sponsorship now or in the future.
• High School Diploma or G.E.D. required.
• Minimum 1 year prior customer service or retail experience.
• Current and valid driver's license with minimal moving violations and no recent DUI/DWI.
• Must live in Roswell, NM area or plan to relocate within 30 days.

Responsibilities

• Greets customers and answers questions based on needs and requests by brand.
• Identifies customers by name and verifies rental agreement/reservation.
• Ensures a smooth rental process and assists with exchange and return of vehicles.
• Resolves issues to maintain customer loyalty in a fair manner.
• Prepares and reviews rental documents and charges at return.
• Provides directions and local information to customers.
• Maintains counter appearance and keeps supplies stocked.
• Attends to customers in queue to minimize wait times.

Skills

Customer service

Retail experience

Communication skills

Dependability

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

The pay for this position starts at $17 / hour

This position is located at 1017 S Main St, Roswell, NM 88203.

Benefits Package

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Schedule

• Sunday: Off
• Monday: Off
• Tuesday: 8am - 6pm
• Wednesday: 8am - 6pm
• Thursday: 8am - 6pm
• Friday: 8am - 6pm
• Saturday: 8am - 6pm

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
• Identifies and attends to the customer by name, verifies rental agreement and reservation
• Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes
• Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty
• Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction
• Provides all customers with undivided attention while assisting them
• Prepares all rental and return documents accurately and completely
• Offers all customers assistance with directions, maps, local area information and appropriate service information
• Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges
• Ensures that the return date and time on the rental agreement is accurate
• Reviews all charges at the time of vehicle return
• Prepares the Rental Agreement Folder with all required information
• Answers the telephone in a friendly, helpful and prompt manner
• Maintains the appearance of the rental counters and customer areas to present a neat and orderly image
• Ensures that the counter is stocked with appropriate supplies to provide smooth and effective counter service, and maintains work area in a safe and clean condition
• Assists customers within the queue to minimize any wait time and provide the most efficient service possible
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI).
• Must currently live in the Roswell, NM. areas or have plans to relocate within the next 30 days