Customer Service Agent – Passenger Experience & Check-In

Unifi Aviation LLC; Johnson City (TN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Flight Privileges

Weekly Pay

Full-time Hours

Paid Time Off

Medical Dental Vision Insurance

401k Plan

Discounts & Wellness

Job summary

Unifi Aviation LLC in Johnson City, TN is hiring a passenger services associate to assist travelers with arrivals, ticketing, check-in, boarding, and baggage services. You will resolve queries and handle reservations and complaints with a focus on safety and courtesy.

Training is provided; no prior experience required. You will work in shifts including nights and weekends, with benefits including health coverage, 401(k), PTO, and flight privileges after 30 days.

Qualifications

• High School diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.

Responsibilities

• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Adhere to all safety procedures and policies.
• Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
• Complete work in a safe and secure manner, following company safety and operational standards
• Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Education

High School diploma or GED

Job description

Unifi Aviation LLC in Johnson City, TN is hiring a passenger services associate to assist travelers with arrivals, ticketing, check-in, boarding, and baggage services. You will resolve queries and handle reservations and complaints with a focus on safety and courtesy.

Training is provided; no prior experience required. You will work in shifts including nights and weekends, with benefits including health coverage, 401(k), PTO, and flight privileges after 30 days.