Customer Service Agent III

Sutter Health; San Francisco (CA); Hybrid; USD 44,000 - 62,000; Full time

Benefits offered by this job

Comprehensive benefits package

Hybrid work schedule

Equal opportunity employer

Job summary

Sutter Health in San Francisco Bay Area is seeking an intermediate service specialist. You will respond to inquiries via phone, email, or portal and support service delivery teams with accurate, timely information to ensure customer satisfaction.

The role emphasizes confidentiality, teamwork, and the ability to manage multiple tasks under standard procedures while fostering process improvements. Hybrid office expectation applies.

Qualifications

• Knowledge of processes within HR, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Billing.
• Strong written and verbal communication to diverse audiences.
• Time management and organization to prioritize tasks within SOPs and methods.
• Ability to handle confidential information.
• Ability to work independently and as part of a team amid interruptions.
• Identify, evaluate and resolve standard problems using established options.
• Build collaborative relationships with peers and other healthcare providers.
• Operate office equipment (phones, printers, copiers, scanners).

Responsibilities

• Responds to intermediate level inquiries from patients, employees, providers, vendors using phone, email, or portal.
• Supports one or more service delivery teams as part of a collaborative group.
• Develops and maintains relationships with customers to identify further service opportunities.
• Contributes to continuous improvement of business processes and services.

Skills

HR processes

Payroll processes

Accounts Payable

Supply Chain

Revenue Cycle Billing

Written & verbal communication

Time management

Confidential information handling

Independent & team work

Problem solving from options

Collaborative relationships

Office equipment operation

Education

HS Diploma or GED

Job description

Organization

SHSO-Sutter Health System Office-Bay

Position Overview

Work shift for this position is 10am-7pm. Receives intermediate level incoming inquiries and service requests from patients, employees, providers, vendors and others, via phone, email, web portal, etc. and responds to each with accurate and timely information utilizing the highest customer service and quality standards. Works as part of a team and others to support one or more of the service delivery teams. Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized.

This is a hybrid position with some expectation to go into the office. Experience working with technology troubleshooting, remote patient monitoring, and program support.

Education

HS Diploma or General Education Diploma (GED)

Typical Experience

2 years recent relevant experience.

Skills And Knowledge

• Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing.


• Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.


• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline.


• Requires the ability to work with and maintain confidential information.


• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.


• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.


• Build collaborate relationships with peers and other healthcare providers to achieve departmental and corporate objectives.


• Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners.

Job Shift

Days

Schedule

Full Time

Shift Hours

8

Days Of The Week

Monday - Friday

Weekend Requirements

As Needed

Benefits

Yes

Unions

No

Position Status

Non-Exempt

Weekly Hours

40

Employee Status

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $32.03 to $44.84 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.