Customer Service Agent - $16.00

Europcar Mobility Group; United States; On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401k

Employee discounts

Referral bonus

Company-paid Life Insurance

AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Fox Rent A Car is seeking a customer service agent at Donald J. Trump International Airport. Responsibilities include greeting customers, preparing vehicles, inspecting returns, and guiding customers through the rental and checkout processes.

The role emphasizes strong people skills, a friendly demeanor, and patience throughout the rental experience. Benefits include medical and dental coverage, 401k, and employee discounts.

Qualifications

• Top-notch people skills.
• Ability to troubleshoot with a smile.
• Patience and understanding throughout the rental experience.

Responsibilities

• Maintain a clean, organized ready line area and prep vehicles.
• Inspect vehicles for quality; prompt servicing if needed.
• Assist customers in locating vehicles and help with luggage; coordinate exchanges/upgrades.
• Inspect returning vehicles; document damages and verify fuel/mileage.
• Explain final charges and review rental contracts with customers.
• Verify checkout documents and ensure correct pricing at exit.
• Greet customers warmly at the exit; provide local information.

Skills

People skills

Troubleshooting with a smile

Patience and understanding

Education

High School Diploma or equivalent

Valid Driver's License

Job description

## Customer Service Agent - $16.00Bewerben: Donald J. Trump International Airport: Vollzeit: Heute ausgeschrieben: JR115434**Stelleninhalte*****Every touchpoint matters — and you make each one count.***At Fox Rent A Car, our Customer Service Agents are the face of the brand. Whether you're getting cars ready, welcoming customers back, or managing the exit booth, your energy and care shape the experience from start to finish.**Your Primary Focus Is To****As a Ready Line Agent:*** Maintain a clean, organized, and presentable ready line area* Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up* Inspect vehicles for quality standards and promptly pull any that need servicing* Facilitate vehicle exchanges, swaps, or upgrades in response to customer requests* Confirm that an adequately completed checkout slip accompanies each vehicle* Assist customers in locating their rental vehicle and help with luggage when necessary* Support the efficient flow of vehicles by moving and parking cars within the facility as needed* Perform other duties as assigned to support business needs and objectives**As a Return Agent:*** Provide a warm, friendly welcome to all returning customers* Conduct thorough inspections of returning vehicles — check for damage, record mileage, and verify fuel levels* Secure vehicle keys and ensure all personal belongings are safely removed* Complete and submit the required paperwork to notify management of any mechanical damage or issues* Review the final rental contract with the customer, clearly explaining all charges* Perform other duties as assigned to support business needs and objectives**As an Exit Booth Agent:*** Verify the completion and correctness of customer rental agreements before finalizing checkouts* Greet customers with enthusiasm and professionalism as they exit the facility* Efficiently scan and manage all necessary documents* Obtain the customer's signature on the checkout slip* Keep the exit booth clean and organized, inside and out* Send customers off with a safe journey and helpful local information* Perform other duties as assigned to support business needs and objectives**Education & Experience*** Valid Driver's License* High School Diploma or equivalent**We're Looking For*** Top-notch people skills* Ability to troubleshoot with a smile* Patience and understanding throughout the rental experience**We Offer*** Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus* Company-paid Life Insurance* Company-paid AD&D Insurance* Flexible spending account* Parental leave* Employee assistance program*We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.* **Europcar Mobility Group**Die Europcar Mobility Group ist ein globaler Mobilitätsanbieter mit 75 Jahren Erfahrung im Bereich Mobilitätsdienstleistungen und einer führenden Position in Europa. \"We help to change the way you move\" ist das, wofür wir stehen und was uns zusammenbringt.Wir bieten Geschäfts- und Privatkunden eine breites Angebot an Autos und Transportern, sei es für ein paar Stunden, ein paar Tage, eine Woche, einen Monat oder länger, \"on demand\" oder im Abo. Dabei setzen wir auf eine Flotte von mehr als 250.000 Fahrzeugen, die mit der neuesten Technologie ausgestattet sind, darunter ein wachsender Anteil an Elektrofahrzeugen.Unsere Marken sprechen unterschiedliche Bedürfnisse und Erwartungen an: Europcar - unser Premiumangebot –, und Goldcar – die smarte Alternative mit einem hervorragenden Preis-Leistungs-Verhältnis. Nicht zu vergessen Fox-Rent-A-Car, unser lokaler Champion in den USA. Die Zufriedenheit der Kunden steht im Mittelpunkt unserer Ambitionen und ihrer mehr als 8.000 Mitarbeiter, die dank eines starken Netzes in über 130 Ländern unsere Mobilitätsdienst-leistungen anbieten.Mehr Informationen unter: europcar-career.de