Customer Service Agent

OSCAR C MITSON INSURANCE; United States; On-site; USD 38,000 - 48,000; Full time

Job summary

OSCAR C MITSON INSURANCE is seeking a Customer Service Agent to support customers via phone, email, and in-person interactions. In a small team of 1-5, this role mainly covers day shifts to ensure timely resolution of inquiries and issues.

Responsibilities include providing timely and accurate support, clear and professional communication, listening to understand needs, documenting interactions, and collaborating with the team to improve service quality and customer satisfaction.

Qualifications

• 1+ years of experience in customer service
• Insurance license preferred but not required
• Strong communication skills
• Proven active listening abilities

Responsibilities

• Provide timely and accurate customer support via phone, email, and in-person
• Communicate clearly and professionally to resolve customer questions and concerns
• Listen actively to understand customer needs and offer appropriate solutions
• Document interactions and maintain records of customer communications
• Collaborate with team members to improve service quality and customer satisfaction

Job description

Job Description

The Customer Service Agent plays a vital role in supporting customers through various communication channels including phone, email, and in-person interactions. Working within a small team of 1-5 members, this role primarily operates during day shifts to ensure timely and effective resolution of customer inquiries and issues.

Responsibilities

• Provide timely and accurate customer support via phone, email, and in-person
• Communicate clearly and professionally to resolve customer questions and concerns
• Listen actively to understand customer needs and offer appropriate solutions
• Document interactions and maintain records of customer communications
• Collaborate with team members to improve service quality and customer satisfaction

Preferred Qualifications

• 1+ years of experience in customer service
• Insurance license preferred but not required
• Strong communication skills
• Proven active listening abilities