Customer Service Agent

Stepp; Tampa (FL); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

Paid Holidays

Medical, Dental, Vision coverage

401(k) match

Career development opportunities

Life Insurance

Job summary

Stepp’s Towing and Heavy Transport in Tampa is seeking a Customer Service Agent to be the first contact for clients, handling calls, collecting details, and entering information into our dispatch system.

This on-site position requires professionalism, problem solving, and teamwork, with a schedule including weekend shifts and potential support to the Dispatcher Assistant as needed.

Qualifications

• Proven data entry and customer service experience.
• Ability to work effectively in high-pressure, emergencies.
• Excellent organizational and time-management abilities.
• Strong written and verbal communication skills.

Responsibilities

• Receive and respond to emergency and non-emergency calls promptly and professionally.
• Collect, verify, and document customer details, vehicle location, and service needs.
• Enter call information accurately into the dispatch software system.
• Provide support to the Dispatcher Assistant during absences as directed.

Skills

Data entry

Customer service

High-pressure work

Time management

Teamwork

Communication

Education

High school diploma

Tools

Dispatch software

Job description

About Us

Stepp’s Towing & Heavy Transport, a family-owned business since 1960, proudly serves the greater Tampa Bay and Orlando areas. We specialize in light-, medium-, and heavy-duty towing, heavy transport, and auto salvage. Our team is committed to excellence, safety, and supporting our community.

Position Overview

Stepp’s Towing and Heavy Transport is seeking a customer-focused individual to join our team as a Customer Service Agent. As the first point of contact for our clients, the Customer Service Agent is responsible for managing incoming calls, accurately processing and entering information into our dispatch software, and ensuring every customer interaction reflects our commitment to exceptional service. This position is critical to the smooth operation of our front-line services and requires a proactive approach to communication and problem-solving.

Please Note:

• This is an on-site position. Candidates seeking remote work will not be considered.
• Applicants must be able to work the designated hours and successfully pass a drug test and background check.

Essential Functions

• Receive and promptly respond to emergency and non-emergency calls with professionalism and urgency.
• Collect and verify all necessary information, including customer contact details, vehicle location, drop-off address, vehicle details, and the nature of the service required.
• Accurately enter call information into the dispatch software system.
• Provide support to the Dispatcher Assistant when required, including performing their duties during absences as directed.

Key Behaviors

• Passionate, motivated, and open to growth and challenges.
• Proactively build customer relationships and provide thoughtful solutions.
• Maintain a professional appearance and represent Stepp’s with pride.
• Strive for continuous improvement by embracing new tools and processes.
• Demonstrate respect toward co-workers and foster a positive team environment.
• Promote opportunities within the company and through referrals.

Required Skills and Qualifications

• Proven experience in data entry and customer service roles.
• Demonstrated ability to work effectively in high-pressure, stressful, or emergencies.
• Exceptional organizational and time-management abilities.
• Strong critical thinking and problem-solving skills.
• Ability to work collaboratively as part of a team.
• Excellent interpersonal and communication skills, both written and verbal.
• High school diploma or equivalent required.

Pay

• $17 - $18 / hour

Schedule

• 11:30 am - 8:00 pm Saturday, 2:30 pm - 11:00 pm Sunday, Monday, Tuesday, & Friday
  • OFF: Wednesday & Thursday

Benefits

• 6 Paid Holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas)
• Medical, Dental, and Vision coverage; Free Term Life Insurance
• Paid Time Off (accruals start on day 1; available after 90 days)
• 401(k) match up to 4%
• Regular pay increases and career development opportunities
• Accident, cancer/critical illness, short-term and long-term disability, and hospital indemnity insurance available

Chasing the Dream, Not the Competition.

Drug-Free Workplace.

Background check required.

Stepp’s Towing and Heavy Transport is an Equal Opportunity Employer.

Military Veterans are Encouraged to Apply.