Customer Service Agent

Express Employment Professionals; SeaTac (WA); On-site; USD 28,929 - 33,062; Full time

Job summary

Express Employment Professionals in SeaTac, WA is seeking a motivated Customer Service Agent to be the primary contact for clients, manage cargo shipments, and coordinate with internal teams to ensure a seamless customer experience from start to finish. The full-time role in SeaTac, WA offers pay of $21-24/hr DOE, with a Sunday-Thursday, 7am-3:30pm schedule.

You will quote, book, and track shipments and collaborate with warehouse and sales teams to drive efficient operations and strong customer

Qualifications

• High School Diploma or GED required.
• Experience in logistics, air freight, or export is a plus.
• Ability to thrive in a fast-paced environment and manage multiple time-sensitive tasks.
• Eligible to pass TSA background check.
• Proficient in Microsoft Outlook, Excel, Word; basic computer skills.
• Strong geographic knowledge for determining efficient freight routes.
• Excellent customer service and vendor relations skills, both over the phone and in-person.

Responsibilities

• Manage customer interactions and maintain accurate documentation to ensure smooth cargo movement.
• Quote, book, and track domestic and international shipments.
• Collaborate with warehouse and other departments to handle shipments efficiently.
• Assist the sales team in resolving customer issues, identifying opportunities, and supporting retention efforts.
• Assign and delegate tasks to maximize team productivity and departmental efficiency.
• Maintain a high level of organization, time management, and problem-solving.
• Work independently or as part of a team as needed.

Skills

Customer service

Vendor relations

Time management

Communication

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Outlook

Excel

Word

Job description

We are seeking a motivated and detail-oriented Customer Service Agent to join our logistics team in SeaTac, WA. In this role, you will be the key point of contact for our clients, managing cargo shipments, coordinating with internal teams, and ensuring a seamless customer experience from start to finish.

Full Time SeaTac, WA Pay: $21-24/hr+ DOE Sunday - Thursday, 7am - 3:30pm

Key Responsibilities:

• Manage customer interactions and maintain accurate documentation to ensure smooth cargo movement.
• Quote, book, and track domestic and international shipments.
• Collaborate with warehouse and other departments to handle shipments efficiently.
• Assist the sales team in resolving customer issues, identifying opportunities, and supporting retention efforts.
• Assign and delegate tasks to maximize team productivity and departmental efficiency.
• Maintain a high level of organization, time management, and problem-solving.
• Work independently or as part of a team as needed.

Minimum Requirements:

• High School Diploma or GED required.
• Experience in logistics, air freight, or export is a plus.
• Ability to thrive in a fast-paced environment and manage multiple time-sensitive tasks.
• Eligible to pass TSA background check.
• Proficient in Microsoft Outlook, Excel, Word, and basic computer skills.
• Strong geographic knowledge for determining efficient freight routes.
• Excellent customer service and vendor relations skills, both over the phone and in-person.