Customer Account Representative

Dutuc; Boston (MA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Paid training

Career advancement

Professional development

Supportive team environment

Hands-on sales experience

Performance-based growth

Mentorship and coaching

Job summary

Dutuc in Boston seeks a motivated Customer Account Representative to support customer relationships, drive account development, and contribute to business growth initiatives.

You will interact with customers, understand their needs, present solutions, and collaborate with team members to achieve sales goals while maintaining accurate records and delivering excellent service. This role also offers paid training and opportunities for career advancement within a supportive team environment.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Confident speaking with customers.
• Goal-oriented and motivated to achieve results.
• Strong relationship-building and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous sales, customer service, retail, or account support experience is a plus.

Responsibilities

• Build and maintain positive customer relationships.
• Assist customers with questions regarding products and services.
• Identify customer needs and recommend appropriate solutions.
• Support customer acquisition and account development activities.
• Follow up with prospective and existing customers.
• Identify opportunities to increase customer engagement and sales.
• Maintain accurate records of customer interactions and account activities.
• Support customer satisfaction and retention initiatives.
• Assist with promotional and community outreach activities.
• Collaborate with team members to achieve customer and business goals.
• Participate in ongoing sales training and professional development.

Skills

Communication

Interpersonal skills

Customer focus

Professional attitude

Relationship building

Problem solving

Organizational skills

Reliability

Sales experience

Education

High school diploma

Job description

About Us

Dutucbridges brand strategy, content, campaigns and growth under one calm,memorable identity. Above the water, sharp marketing. Underneath,relentless execution.

Job Summary

We are seeking a motivated Customer Account Representative to support customer relationships, account development, and business growth initiatives. This role is ideal for individuals who enjoy working with people, understanding customer needs, presenting solutions, and building strong professional relationships.

Responsibilities

• Build and maintain positive customer relationships.
• Assist customers with questions regarding products and services.
• Identify customer needs and recommend appropriate solutions.
• Support customer acquisition and account development activities.
• Follow up with prospective and existing customers.
• Identify opportunities to increase customer engagement and sales.
• Maintain accurate records of customer interactions and account activities.
• Support customer satisfaction and retention initiatives.
• Assist with promotional and community outreach activities.
• Collaborate with team members to achieve customer and business goals.
• Participate in ongoing sales training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Confident and comfortable speaking with customers.
• Goal-oriented and motivated to achieve results.
• Strong relationship-building and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in sales, customer service, retail, or account support is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer account and sales experience
• Performance-based growth opportunities
• Ongoing mentorship and coaching